Application Engineer

Litmus is a growth-stage software company that is transforming the way companies harness the power of machine data to improve operations. Our software is enabling the next wave of digital transformation for the biggest and most innovative companies in the World – making Industrial IoT, Industry 4.0 and Edge Computing a reality. We just completed our Series B financing round, and we are looking to expand our team.Why join the Litmus teamYou want to be a part of something great.You want to define and shape the future.At Litmus you’ll have the opportunity to support and influence the next wave of the industrial revolution by democratizing industrial data. We’re leading the industry in edge computing to feed artificial intelligence, machine learning and other applications that rapidly change the way manufactures operate.You want to build and shape your career.Join a growth-stage Silicon Valley company to build and define your career path in an environment that allows you to progress rapidly. Bring your unique experience, talent and expertise and add to it by collaborating with and learning from the brightest people in the industry.We are committed to hiring great people who are passionate about what they do and thrive on winning as a team. We welcome anyone and everyone who wishes to join the Litmus marketing team to apply and share their career experience, dreams and goals with us.About the Role – Application EngineerThe Application Engineer works with prospective and existing Litmus customers to develop solutions that demonstrate measurable value to the end user and customer business.The Application Engineer leads the development and configuration of the Litmus Edge and Litmus Edge Manager products during both proof of concept projects and production implementations.During a proof of concept project, the Application Engineer supports the Sales Engineer by providing best practice configuration and design information to expedite value from the project as quickly as possible. The Application Engineer will also develop custom or more complex configurations needed when a customer requires specific functionality to be demonstrated during the proof of concept.Additionally, the Application Engineer will also lead production implementations and configurations of the Litmus Edge and Litmus Edge Manager products. The Application Engineer will work closely with the end users to provide support during product implementations. In cases where Litmus has been commercially contracted to perform the implementation, the Application Engineer will ensure a successful implementation by performing all contracted technical responsibilities. Post implementation, the Application Engineer also provides Level 3 support to existing customers via the Litmus Service Desk.Finally, the Application Engineer works closely with the Senior Technical Account Manager and the Sales team to help drive product expansion with existing customers by providing ideas and suggestions to help expand product footprint, functionality and services with our customers. They also provide input to the Sales Team to help shape and review technical aspects of proposals.ResponsibilitiesValidate customer requirements for proof of concept and production implementationsPerform Litmus Edge and Litmus Edge Manager product configuration during proof of concepts or production implementationsDevelop innovative ways for customer to maximize value from the Litmus productsMaintain and contribute to internal library of solutions and best practices for deploying the Litmus Edge Product SuiteOwn assigned areas of documentation and ensure that content is relevant and currentBe a technical expert on implementing Litmus Edge and Litmus Edge Manager into a customer environmentProvide feedback to the Sales Team regarding technical architectures and configuration requirements contained in proposals and to provide industry and technical knowledge to support pursuitsWork with the Sales Engineers to enhance and maintain the quality and effectiveness of demonstration scenariosProvide expert technical support to Litmus Service Desk to troubleshoot and provide L3/L4 supportWork with Account Executives to provide product, business and technical knowledge in support of sales activities and strategiesResponsible for providing feedback from the market to Product Management and Development regarding additional products including gaps between product functionality and market/customer demands, as well as documenting bugs and suggesting new featuresCommunicate with Product Management and Development to provide valuable field input into new product requirementsStay abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical issues. This includes participating in internal software testing, delivering internal training and providing support for Litmus Partners and Value Added Resellers as necessaryWork with colleagues to enhance and maintain the quality and effectiveness of demonstration scenarios. Ensure smooth presales to implementation account transitions by facilitating "handoff" process with a focus on continuous customer satisfactionProvide sales with ongoing support in fulfillment of RFIs, RFPs and other customer/prospect driven requestsWhere necessary, engage marketing and field presales to deliver webinars including recorded or live demonstrationsProvide assistance and expertise to Litmus Partners and Value Added Resellers during the sales cycle to include analysis of prospects business requirements, solution architecture and solution presentationsAttend conferences, participate in Customer Meetings and Customer Focus Groups to stay on top of changes in business issues, requirements, regulations and technology to understand where the market is going. Participate in local, national and international Customer User Group conferencesQualificationsExperience in a manufacturing environment, specifically delivering solutions pertaining to the shop floor, automation, industrial Internet of Things, or analyticsFamiliar with network protocols and architectureExperience coding in languages such as JavaScript or PythonExperience with Kubernetes and DockerUnderstanding of databasesFamiliarity with Linux based systemsTechnical skills in Cloud and Hybrid Cloud Infrastructure with one or more of the major vendors such as Azure, AWS, GCP, and ClouderaExperience performing in a customer facing / interactive roleSelf starter and able to work independently as well as in a team environmentEnjoys solving problemsEnjoys staying abreast of new technology and continually learning new thingsAble to adapt to change in a fast-paced environment #J-18808-Ljbffr