Retail Associate

Retail Associate - Whistler evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports, and the outdoor lifestyle. We provide a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. Our goals include building an iconic brand, creating a great workplace, and empowering underprivileged children. Job Summary: As a Retail Associate, you’ll be the friendly expert customers turn to for the right gear for their next adventure. Your role involves providing expert advice, ensuring guests leave confident and excited, and helping the store run smoothly. Responsibilities Assist customers in finding the right products and delivering an exceptional in-store experience. Provide accurate product information and confidently answer customer questions. Ensure merchandise is fully stocked, well‑organized, and visually appealing. Maintain a clean, organized shop floor and storage areas, following daily cleaning procedures. Report stock discrepancies, damages, or issues to the Manager promptly. Uphold high standards for product quality, customer service, and health and safety. Handle customer complaints and feedback professionally, ensuring a positive resolution. Process returns and refunds according to company policy. Support the setup and execution of in‑store promotions, displays, and events. Complete opening and closing procedures accurately and consistently. Work collaboratively with the team and support other departments as needed. Perform additional tasks to contribute to the overall success of the store. Qualifications Knowledge of bike, snow sports gear, apparel, and accessories—or a strong willingness to learn. Positive, can‑do attitude with a genuine passion for helping others. Comfortable talking to all kinds of people and creating a welcoming, inclusive experience. Flexible and ready to jump in wherever the team needs support. Attention to detail and pride in keeping the store clean, organized, and running smoothly. Calm under pressure and able to stay focused when the store gets busy. Friendly, approachable, and always striving to make others feel valued. Confident multitasker who thrives in fast‑paced, high‑energy environments. Reliable, punctual, and an effective communicator. Creative problem‑solver with a strong sense of accountability. Able to work full shifts on weekdays and weekends, with availability during most major holidays. Previous experience in a busy retail setting is a plus. Benefits and Perks Complimentary Whistler Bike Park Pass (eligibility requirements apply) 40 Hours of Paid Volunteer Time Charitable Donation Matching Program Extended Medical Coverage (eligibility requirements apply) Employee Discounts and access to exclusive pro deals on top brands Flexible Work Schedules to suit your lifestyle Time Together Outdoors – ride days, community events, and volunteer activities Salary: $20.00 – $23.00 /hr Job Type: Full‑time, Part‑time. Seniority Level: Entry level. Job Function: Sales and Business Development. evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law. #J-18808-Ljbffr