Client Engagement Representative

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions so that you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com. What You’ll Be Doing As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking centre as a Client Engagement Representative. You will be the first point of contact for most clients entering the banking centre, engage them in conversation to understand their immediate needs, identify opportunities, and help them with day‑to‑day banking needs. You will also introduce clients to the appropriate team member. How You’ll Succeed Client Engagement – Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help them reach their goals. Problem Solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and know when to lean on others to build a better solution together. Leveraging Technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications and assisting them in better managing their banking needs. Who You Are You put our clients first. You engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do. You’re motivated by collective success and understand that teamwork can transform a good idea into a great one. You’re digitally savvy, seek out innovative solutions, embrace evolving technologies, and adapt quickly to new tools and trends. You love to learn, are passionate about growing your knowledge, and believe there is no limit to what you can achieve. Values matter to you—you bring your real self to work and live CIBC’s values: trust, teamwork, and accountability. What CIBC Offers We work to recognize you in meaningful, personalized ways, including a competitive salary, incentive pay, banking benefits, a benefits program*, a defined benefit pension plan*, an employee share purchase plan, vacation, wellbeing support, and MomentMakers, our points‑based recognition program. Our spaces and technology toolkit make it simple to collaborate and innovate. We cultivate a culture where you can express ambition through initiatives like Purpose Day, a paid day off dedicated to your growth and development. (Subject to plan and program terms and conditions) What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com. You must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit. We may ask you to complete attribute‑based assessments and other skill tests (such as simulation, coding, French proficiency, MS Office) as part of the application process. Job Details Location: Vancouver – Broadway & CommercialEmployment Type: Full‑timeWeekly Hours: 37.5Seniority Level: Entry levelSkills: Branch Banking, Client Service, Customer Engagement, Customer Experience (CX), Identifying Opportunities, Product Knowledge #J-18808-Ljbffr