Desktop Support Technician

2 weeks ago

Halifax, Canada Eastlink Full time

Hybrid, at least 4 days per week in office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Reporting to the Manager, Desktop Support, the IT Desktop Support Technician I will be responsible for providing IT related support to Eastlink employees in person and remotely. Specific responsibilities will include but are not limited to the following:


Responsibilities:

  • Deliver technical support to Eastlink employees to resolve technical issues
  • Install, configure and maintain desktop computer hardware and software applications
  • Troubleshoot and resolve issues with desktops, laptops, associated peripherals, operating systems, and desktop application software
  • Utilize IT Support ticketing system to document resolutions and close assigned tickets promptly
  • Contribute to maintaining the IT Lab, hardware inventory, asset tracking and accurate software license records
  • Fulfill IT Help Desk Admin duties on an as needed basis; monitor the phone and incoming emails so that you can assign tickets appropriately

The successful candidate will be customer focused, have exceptional leadership, communication and troubleshooting ability and thrives in a fast paced, dynamic work environment.

Qualifications:

  • Technical university degree or diploma from a recognized educational institution
  • 1-3 years experience installing, analyzing, and supporting Desktops, Laptops, periphery equipment and application software
  • Solid understanding of LAN interconnectivity concepts and Desktop computing security considerations
  • Proficient in the configuration and use of Windows 10, and standard desktop application packages such as Microsoft Office
  • Strong problem-solving skills with a demonstrated aptitude for troubleshooting PC hardware and software related problems
  • Previous experience in a customer service focused role preferred
  • Ability to work overtime hours as required
  • On call rotation required
  • Drivers license required

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your careers started with us and stay with us, your journey begins here

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