Bilingual Technical Service Desk Representative
3 weeks ago
Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 30 years, from being one of Canada’s pioneering ISPs to a provider of end-to-end corporate IT solutions including inbound technical support, infrastructure management, cybersecurity and application development and maintenance. Our commitment to excellence is reinforced by the critical certifications we have. These include, amongst others, SOC, ISO 27000, PCI DSS and Uptime Institute Tier III Certifications for our data center. Visit us on the website www.pathcom.com. Job Title: BilingualTechnical Service Desk (French & English) Location: Remote, Alberta & New Brunswick Job Type: Full-Time, On - Call & after office hours Compensation: Minimum wage of the province Scope of Work Technical support of equipment, systems and applications, such as: Microsoft desktop and server operating systems; Desktop applications; email and browsers; printers, fax, VPN clients; Site communication and connectivity equipment such as routers; Pathway will provide extensive training on specialty equipment and applications. Duties Inbound technical support duties: Use prescribed SOPs, scripts and tools to troubleshoot and resolve problems with hardware, software, applications and services. Dispatch Field Technicians and follow-up on field and site related issues. Document and update all interactions in a state-of-the-art ITSM. Escalate incidents and problems to Level 2 teams (and vendors) if/as required. Meet all performance standards for quality, work volume and productivity. Provide technical assistance, guidance, and support to end-users experiencing issues with applications, services, or equipment. Diagnose and resolve technical problems and challenges reported by staff, often over the phone, via email, or through online chat. Log and manage support requests or service tickets, track the progress of customer issues, and ensure timely resolution. Document solutions and contribute to the knowledge base for continuous improvement. Participate in shift rotations and on-call schedules as required. Requirements Education and training A degree or diploma in IT and extensive hands-on technical call center experience would be an advantage. Knowledge, experience Twoyears’ past experience in a technology contact center or IT service desk; Hands on level 1 trouble shooting of MS and MacOS operating systems, desktop applications and devices; Use of ITSMs (ticketing systems) Skills Able to follow and use scripts and prescribed operating procedures. Excellent customer service, oral and written communications skills Analytical and problem-solving skills to deal with technical problems. Other Must be willing to work in variable, rotating shifts including evenings, weekends and public holidays. CPIC clearance and strict adherence to PCI standards Strong customer focus and professional telephone manner Analytical and methodical approach to problem solving Team collaboration and adaptability Time management and prioritization under pressure #J-18808-Ljbffr
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Helpdesk - Bilingual Technical Service Desk
1 week ago
Quebec City, Canada NTT DATA Full time**Req ID**:226731 We are currently seeking a **Helpdesk - Bilingual Technical Service Desk - (REMOTE) **to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). (REMOTE) The role of a This position is bi-lingual (English/French). **Position Functions or Responsibilities** - Ensure quality customer service and problem resolution through level one...
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Helpdesk - Bilingual Technical Service Desk
1 week ago
Quebec City, Canada NTT DATA Full time**Req ID**:226732 We are currently seeking a **Helpdesk - Bilingual Technical Service Desk **to join our team in Moncton, New Brunswick (CA-NB), Canada (CA). (REMOTE) The role of a This position is bi-lingual (English/French). **Position Functions or Responsibilities** - Ensure quality customer service and problem resolution through level one triage...
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Remote Bilingual IT Service Desk Specialist
3 weeks ago
Edmonton, Toronto, Montreal, Calgary, Vancouver, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Pathway Communications Full timeA leading IT solutions provider is seeking a Bilingual Technical Service Desk representative (French & English) in Canada. This full-time position involves remote technical support, troubleshooting, and customer service. Candidates should have a degree/diploma in IT and prior experience in a contact center. The role requires excellent communication skills...
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Remote Bilingual IT Service Desk Specialist
3 weeks ago
Quebec, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Pathway Communications Full timeA leading IT solutions provider is seeking a Bilingual Technical Service Desk representative to provide remote support. Responsibilities include troubleshooting hardware/software issues, logging support requests, and ensuring customer satisfaction. Candidates must have a degree in IT and two years of experience in a technology contact center. The position...
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Bilingual IT Help Desk: Remote On‑Call Support
3 weeks ago
Village Of Alberta Beach, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Lava, Canada Pathway Communications Full timeA telecommunications service provider is seeking a Bilingual Technical Service Desk Representative to provide technical support for applications and equipment, troubleshoot issues, and assist users. The ideal candidate will have a degree in IT and experience in a technology contact centre. Strong customer service and communication skills are essential. This...
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Bilingual Tech Support Desk
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Quebec, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Pathway Communications Full timeA leading technology services provider in Canada is seeking a Bilingual Technical Service Desk representative (French & English). This full-time position involves providing remote technical support for equipment and applications, troubleshooting issues, and assisting end-users. Candidates should have a degree in IT and prior experience in a technology...
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Bilingual Service Desk Analyst
4 days ago
Quebec City, Canada Compugen Inc Full time**Job Title** Bilingual Service Desk Analyst - 6 M Contract **Vacancy No** VN7847 **Company Name** Compugen Inc **Work Location** Any location in Québec **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen**: Compugen is Canada's largest privately-owned Technology Ally. To innovate industries,...
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Service Desk Associate
6 days ago
Quebec City, Canada Soho SQS Full timeHi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. IT service desk Specialist CAE’s Information Technology Team works closely...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Long View Systems Full timeA reputable IT service provider in Canada is looking for a Spanish Bilingual Global Service Desk Overnight Analyst. The role involves providing tier I support for IT systems and ensuring service excellence. Ideal candidates have 2+ years in technical support with exceptional customer service skills in both Spanish and English. This position offers a salary...
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Bilingual Senior Service Desk Technician
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Lyra Technology Group Full timeA leading technology service provider in Toronto is seeking a Senior Service Desk Technician (Bilingual English & French) to provide technical support and maintain IT systems. This role requires excellent problem-solving skills and ability to communicate effectively with clients. Candidates should have a strong technical background and be proficient in...
