Part-time Client Services Representative

3 weeks ago

Ottawa, Canada Algonquin College of Applied Arts and Technology Full time

Part‑time Client Services Representative Join to apply for the Part‑time Client Services Representative role at Algonquin College of Applied Arts and Technology Department: Parking, Lockers, Coin Operations & Card Services Position Type: Part‑Time Support Salary Range: $25.92 - $30.01 hourly Scheduled Weekly Hours: 24 Anticipated Start Date: December 01, 2025 Length of Contract: 6 months Posting Information: This job posting is now accepting applications from all qualified individuals. Posting Closing Date: November 19, 2025 (jobs are posted until 11:59 pm on the closing date) Reporting to the Manager of Parking, Lockers, and Card Services, the Client Service Representative responds to a wide variety of in‑person, telephone, mail, email, and other duties related to the department. The Client Service Representative is often the first point of contact for the College and is responsible for setting a positive, professional tone in interactions with all clients. Duties and Responsibilities Provides Customer Service and sales support to clients seeking support for Parking sales and ensures the accuracy of transactions and processing of sales, prepares and exchanges permits, manages waitlists, and merges client records; Provides Customer Service for clients renting/transferring a locker, reviews locker claims, and initiates the request of locker cuts and ensures the accuracy of client information entered into AIMS, Parking, and Locker management software; Provides information and navigational assistance regarding access to the College and/or department website, including supporting the city’s online parking ticket appeals process; Receives incoming calls and responds accordingly, and/or directs to the appropriate department; Reconciles daily transactions for all related departments’ cash, cheque, debit, and credit card receipts between Multiple Financial Systems; Explains encumbrances to clients and processes payments as required for financial encumbrances; Processes refunds for parking, lockers, coin‑ops, and card services; Validates student information and processes student and staff identification cards, including OC Transpo U‑Pass, by ensuring the accuracy of the student information in card production software; Prepares and posts notices in the office area of information related to the departments; Responsible for opening and closing the office and securing all documents; Liaises with external clients, contractors to supply required services or directs to the appropriate supervisor; Other duties as assigned. Required Qualifications One (1) year certificate or equivalent in General Office Administration; Minimum of one (3) year front‑line customer service experience in a high‑volume environment; Experience in Microsoft Word; Knowledge of GeneSIS would be an asset; Dealing with difficult clients skills would be an asset. Anticipated Weekly Schedule: Monday to Friday 12:06 pm – 4:54 pm Additional Compensation Information: This position is paid at Clerk, Payband D – Comparator. Location: This position requires regular on‑site work at Algonquin College’s Woodroffe (Ottawa) Campus. Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted. #J-18808-Ljbffr

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