Customer Experience Associate

Customer Experience Associate - Fixed Term Contract Work Location: Bonnyville, Alberta, Canada Hours: 37.5 hours per week Line Of Business: Personal & Commercial Banking Pay Details: $43,020 - $53,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. On the branch we understand customer needs, identify opportunities to promote products and services, and refer customers to the appropriate team member or internal partner while ensuring a positive customer experience. We are looking for a Customer Experience Associate who can bring their charming self to work and make interactions delightful, process financial transactions accurately, and provide excellent customer experience. In This Role, You Will: Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend appropriate banking solutions while exercising discretion with confidential matters. Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them clearly on banking solutions and processes. Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on the status of routine activities. Deliver high‑quality customer experiences and recommend operational improvements to achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet. A go‑getter who exercises initiative and is accurate and detail‑oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who connects verbally and in writing with different people in a calm, courteous, and effective manner. Fixed Term Contract ending June 2026. Who We Are TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues, we are deeply committed to leading in customer experience. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. Colleague Development Regular career, development, and performance conversations with your manager, an online learning platform, and a variety of mentoring programs will help you unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We aim to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr