Customer Experience Associate West Vancouver, BC
4 weeks ago
About the roleAs a Customer Experience Associate you are the face character and heart of our branches. Scotiabank is a place where we put our customers first and our priority is to help them achieve their financial goals.Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network the focus is to provide exceptional service throughout the customers journey by :Taking a proactive approach to discovering our customers needs and listening to understand what they are asking forProcessing day‑to‑day transactionsNurturing rich long‑standing relationshipsContributing to the branches targets by identifying and fulfilling simple sales opportunitiesBeing a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needsWhat You'll DoBuild strong customer relationships and deliver excellent customer serviceUncover and solve customers needsExplain complicated concepts simplyDemonstrate success in a target‑based performance environment as well as contribute positively to a team‑oriented work environmentDemonstrate an eagerness to learn and determination to succeedQualificationsHave proven customer service skills through work or community involvementAre willing to assist in a professional friendly and efficient mannerAre available to work a flexible scheduleAre comfortable in simple sales situationsHave strong technical skills and the ability to promote digital and self‑service banking options to our customersBenefitsThe opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkersA rewarding career path with diverse opportunities for professional developmentInternal training to support your career growth and enhance your skillsAn organization committed to making a difference in our communities for you and our customersYou can expect to be recognized and rewarded for high‑performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.A competitive compensation and benefits packageLocation(s): Canada : British Columbia : West VancouverScotiabank is a leading bank in the Americas. Guided by our purpose : for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr
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