Claims Specialist

Join to apply for the Claims Specialist role at Intelcom | Dragonfly3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.OverviewJoin to apply for the Claims Specialist role at Intelcom | Dragonfly.ResponsibilitiesReceive, document, and coordinate the resolution of formal complaints and disputes involving Independent Delivery Contractors (IDCs), including claims from consignees and IDC employees.Ensure timely and impartial handling of grievances in line with contractual obligations and legal standards.Act as the first point of contact for legal matters involving IDCs, employment classification concerns, and regulatory inquiries.Collaborate with internal legal counsel and external advisors as needed.Oversee and track claims raised by IDCs (e.g., financial errors in remittance).Maintain detailed records of all grievances, claims, and legal matters.Create a dashboard for senior leadership and legal teams, highlighting trends, risks, resolutions, incident rates and trends.Develop best practices based on claims to proactively address historical issues.Serve as a liaison between IDCs, the IDC Liaison team and other departments (Finance, Customer Service and Legal) to foster transparent, professional relationships.'Provide guidance and training to internal teams on contractor-related compliance protocols.Ride the next mile with usKey ResponsibilitiesGrievances involving IDCs: Receive, document, and coordinate the resolution of formal complaints and disputes involving Independent Delivery Contractors (IDCs).Legal & Regulatory Liaison: Act as the first point of contact for legal matters involving IDCs, employment classification concerns, and regulatory inquiries.IDC Grievances: Oversee and track claims raised by IDCs (e.g., financial errors in remittance).Documentation & Reporting: Maintain detailed records of all grievances, claims, and legal matters; create dashboards for leadership and legal teams; establish best practices based on claims.Stakeholder Communication: Serve as a liaison between IDCs, IDC Liaison team and other departments (Finance, Customer Service, Legal); provide guidance and training on contractor-related compliance protocols.QualificationsBachelor’s degree in human resources, Business Administration, or a related field.3+ years of experience in compliance, independent contractor relations, or a related role; preferably in logistics, transportation, or gig economy sectors.Strong understanding of applicable labor laws across Canada, contractor classification, and workplace safety regulations.Strong technical skills with Power BI, Microsoft Suite, and ticketing systems.Excellent communication, conflict resolution, and documentation skills.Ability to manage sensitive issues with discretion and professionalism.Preferred QualificationsExperience working with third-party logistics providers or independent contractors.Bilingual or multilingual skills are an asset.Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada, as well as our network of independent contractors, contribute to Intelcom’s daily operations. Our goal is simple: in a constantly evolving business sector, we don’t just follow, we get ahead. Intelcom is undergoing a technological transformation where the integration of customer experience and logistics technologies is at the heart of its evolution. We are committed to building a culture where difference is valued and are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.Apply Now.Montreal, Quebec, Canada $22 - $24Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Finance and SalesIndustries: Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr