Claim Approvals Consultant

Claim Approvals Consultant – Southern Cross Health Insurance Join to apply for the Claim Approvals Consultant role at Southern Cross Health Insurance. About Us We’re a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives. With almost a million members in our care, we are New Zealand's leading health insurer. We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and, in return for your extraordinary talent, we provide a high-performing values-based team environment where people are at our heart. About The Role We are recruiting for our next intake of Claim Approvals Consultants. As part of our Contact Centre whānau, you will have the opportunity to make a positive difference to our members and colleagues' health and wellbeing. You will be joining an award-winning team—proud winners of the 2025 Readers Digest Quality Service Award—who are passionate, engaged, supportive, and who bring their whole selves to work. Role Type: Permanent, Fulltime. (You must be a NZ Resident, NZ Citizen or AUS Citizen to apply) Start Date: Tuesday 20 January 2026 Hours of work: Our contact centre operates Monday through Friday between 8 am–5.30 pm. Location: Kirikiriroa – Hamilton Onboarding & Training: Comprehensive 5‑week training followed by mentoring to set you up for success. What will your day look like? Support members via voice or digital, managing their enquiries on healthcare treatment eligibility under their health insurance plans. Gather information, conduct research, and piece together a case to deliver a confident and clear decision. Continuously keep up to date with policy, product and process knowledge. Navigate our systems and tools to accurately record enquiry details and outcomes. About you You are customer‑focused, empathetic and love helping people. You have a positive outlook with a growth mindset. You have great communication skills and a friendly manner. You are resilient, agile and self‑aware. You are self‑motivated to reach your goals. Ability to maintain confidentiality in all dealings. Some Contact Centre experience preferred but not essential. Benefits Five days of wellbeing leave and a volunteer day per year. Flexible in‑office and remote working through hybrid ways of working. Comprehensive induction programme. Development Pathway programme with remuneration increases as you progress. Fully subsidised medical insurance for you and your immediate whānau. Life insurance cover and discounts on pet and travel insurance. Additional parental leave benefit and financial wellbeing support. Opportunity to purchase flexi leave. A leading workplace wellbeing programme. Ngākau nui. Āhurutanga. Tikanga. We know that our team’s culture and wellbeing drive us forward. That is why we prioritise not only professional development opportunities but also opportunities to thrive personally, too. We promote a healthy work/life balance, and our employees are encouraged to—and rewarded for—living well. At Southern Cross it's important to us that we are committed to equity, diversity, and inclusion. The first step on this path is to mihi atu to Te Ao Maori. We know the importance of unity with indigenous peoples of Aotearoa, and in this unity we will grow together. We are looking for individuals who embody Southern Cross’ values and behaviours, who can bring their whole self to work and thrive in our supportive environment. We encourage applications from any background and remain committed to LGBTQIA+ and minority communities. If you share our commitment and passion, then apply now Seniority level Entry level Employment type Full‑time Job function Finance and Sales Insurance #J-18808-Ljbffr