Software Support Engineer

4 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada HCLTech Full time

Software Support Engineer (Java/C++/Python) Salary range: CA$60,000.00/yr - CA$80,000.00/yr. Remote across Canada. 5 positions to hire. Application support role, not development. Live coding, 1 hr interview. 2 rounds technical interview. Must have experience: 5 years work in stack, Java/C++/Python application dev experience required, SQL, customer-facing, multiple stakeholders, flexible time zone. Responsibilities Respond to and triage support questions and support requests from engineers. Extract relevant information from log files and other sources to debug, identify owners or root causes. Write basic tools and test cases to improve speed and quality of support. Work with technical writers to improve documentation in areas covered by support. Produce reports for leadership with data on performance of the program. Provide insights and suggestions on product development and the product roadmap; contribute to product development. Manage and escalation engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles. Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team. Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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