IT Security Specialist
3 weeks ago
As an IT Security Specialist, you will apply your cyber security knowledge and skills to defend our clients from increasingly complex and persistent cyber threats, using our advanced and industry-leading security tools and products and following robust security operations processes and procedures.
Working with a team of security professionals from our SOC at Markham, you will be involved in deployment and integration activities, device management, policy management, event analysis and triage, service-level reporting, and other security services related tasks.
- Perform steady state management of various cloud and network security solutions such as Next-gen firewalls, web application and API security, cloud DoS protection, local and edge network access security, cloud workload protection and posture management.
- Review and analyze client requests, translate them into policies and rules, and deploy to managed appliances/systems, following all processes and procedures to minimize chances of failures and outages to client environments.
- Regularly review product announcements and advisories, and create remediation plans to mitigate associated risks.
- Lead and participate in troubleshooting sessions to find root causes of issues and provide quick workarounds and timely resolutions within client SLAs.
- Perform all activities adhering to IBM and Client policies, processes, and guidelines, contributing towards continuous improvements to the services.
- Participate in on-call rotations and perform change and incident management outside of normal shift hours, as required.
- Contribute towards team documentation efforts by creating and maintaining effective operational and technical documentation.
- Work effectively as a team player and proactively identify and escalate to management any risks and opportunities in the managed services.
- Effectively interface with client and IBM governance teams, handle escalations related to the team's services, and ensure a high level of customer satisfaction.
Associate's Degree/College Diploma
Preferred EducationBachelor's Degree
Required Technical and Professional Expertise- English Fluent (verbal and written)
- Minimum 2-3 years experience in a Security Operations role
- Canadian federal government security clearance Level 2 - Secret
- Experience working with NGFW products from major vendors like Fortinet, Palo Alto, Cisco, and Juniper; preferably with multiple medium to large scale implementations and ongoing support.
- Experience managing web application security issues and solutions, implementing WAF solutions preferably from major vendors such as Fortinet, Imperva, F5, Akamai, and Cloudflare.
- Broad knowledge and experience with cloud security solutions, using cloud native security controls and tools (Azure, AWS, GCP, IBM), and solutions like Prisma Cloud.
- Handling security incidents, changes, and service requests using IT service management tools and methodologies (ITIL).
- Bachelor's degree in Computer Science/Information Technology
- Industry recognized security certifications (e.g., CISSP, CCSP, CISM, CEH, Security+, etc.).
- Technical certifications, product and vendor specific certifications (e.g., CCNA, CCSP, FNSE, PCNSE, BCCPA, JNCIS-FWV, etc.).
- Experience working with service management tools such as ServiceNow.
- Client facing experience supporting large scale security solutions.
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
Your Life @ IBMIn a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Other Relevant Job DetailsMust have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title: IT Security Specialist
Job ID: 17062
City: Markham
Country: Canada
Work arrangement: Hybrid
Area of work: Security
Employment type: Regular
Contract type: Regular
Position type: Professional
Some travel may be required based on business demand
Company: IBM
Shift: General (daytime)
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