Customer Success Manager- Enterprise
2 weeks ago
Customer Success Manager – Enterprise Join to apply for the Customer Success Manager – Enterprise role at SysAid SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner’s ITSM Magic Quadrant and honored with AWS’s Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI. We seek an Enterprise Customer Success Manager to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The ultimate goal is to become a true partner and advocate for your customers within SysAid. At SysAid, we provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices to help our customers through automated business processes. Our customers’ success is our success, and we continue to grow as our customers grow, inspired by their evolving needs in a constantly changing business and IT landscapes. Who you are: Someone who has true customer empathy and loves to solve problems A personable and enthusiastic professional Strong sense of ownership and accountability Ability to identify and drive urgency Proactive, with excellent foresight and planning skills Ability to work under pressure and as part of a dynamic environment Strong prioritization, time management, and organizational skills What you will do: Be a trusted advisor and partnership manager for SysAid’s largest enterprise customers – their focal point Manage the renewal cycle and contract processing to ensure no service disruptions. Regularly meet with customers to drive and maximize the utilization of the product. Identify growth opportunities within the account by building a wide network within the customer’s domain. Conduct account health checks and analysis to assess risk potential. Prepare and present Quarterly and Executive Business Reviews. Create value for customers by building strategic partnerships and identifying success criteria. Collaborate with multiple departments to drive success for your customer – serve as the escalation point for bug requests and new feature requests, work with operational departments to prioritize, and set the customers’ expectations. Requirements: 5+ years of experience in Customer Success or Account Executive roles, handling enterprise-sized accounts in the SaaS AI industry Bachelor Degree Experience managing a million-dollar book of business with a record of successful forecasting and quota attainment Exceptional communication and discovery skills, and strong business acumen A go-getter mentality – thrive in a multitasking environment Key Success Measures: Retention rate Expansion target Increase and maintain a healthy Net Promoter Score (CS NPS) Drive multi-year renewal contracts #J-18808-Ljbffr
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Customer Success Manager- Enterprise
2 weeks ago
Toronto, Canada SysAid Full timeCustomer Success Manager – Enterprise Join to apply for the Customer Success Manager – Enterprise role at SysAid SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner’s ITSM Magic Quadrant and honored with AWS’s Rising ISV Star Award, we serve 4,000+ clients...
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Enterprise Customer Success Manager
1 week ago
Toronto, Ontario, Canada Datadog Full time $120,000 - $180,000 per yearAs an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating...
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Enterprise Customer Success Manager
1 week ago
Toronto, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical4 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise...
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Enterprise Customer Success Manager
3 weeks ago
Toronto, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical 4 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global...
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Enterprise Customer Success Manager
1 week ago
Toronto, Ontario, Canada Datadog Full time $120,000 - $150,000 per yearAs an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating...
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Enterprise Customer Success Manager
3 weeks ago
Toronto, Canada STAN AI Full timeOur team is growing! Working as a part of STAN’s Team, the Enterprise Customer Success Manager will contribute to the long-term growth and retention of property management firms using STAN, through rapport building and solutions-based selling across an assigned book of business. About Us We believe that properties can be managed autonomously. Do you? STAN...
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Enterprise Customer Success Manager
4 weeks ago
Toronto, Canada STAN AI Full timeOur team is growing! Working as a part of STAN’s Team, the Enterprise Customer Success Manager will contribute to the long-term growth and retention of property management firms using STAN, through rapport building and solutions-based selling across an assigned book of business. About Us We believe that properties can be managed autonomously. Do you? 🏡...
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Senior Manager, Enterprise Customer Success
4 weeks ago
Toronto, Canada Recharge Full timeOverviewWe’re looking for a Senior Manager of Enterprise Customer Success to lead and scale a high-performing team of Senior CSMs supporting our most strategic Enterprise merchants. This role is critical to driving retention, expansion, and long-term value for some of the world’s most recognizable brands. Candidates should bring a strong foundation in...
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Enterprise Customer Success Manager
7 days ago
Toronto, Canada STAN AI Full timeOur team is growing! Working as a part of STAN’s Team, the Enterprise Customer Success Manager will contribute to the long-term growth and retention of property management firms using STAN, through rapport building and solutions-based selling across an assigned book of business. **About Us: **We believe that properties can be managed autonomously. Do...
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Customer Success Manager, Enterprise
7 days ago
Toronto, Canada Clariti Full timeJoin to apply for the Customer Success Manager, Enterprise role at Clariti . Get AI-powered advice on this job and more exclusive features. Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do? We empower governments to deliver exceptional citizen experiences. Check out our 'About...
