Customer Support
2 weeks ago
Job Title Customer Support Specialist (Remote - Full Time or Part Time) Company Contra Location Toronto, Ontario, Canada Contra is building the world’s first professional network for independent creatives and the companies that hire them. We are commission‑free, global, and focused on enabling the future of flexible work. Alongside our network and marketplace, we’re launching new product lines including Contra for Companies, Contra Ads Network, and Creative RLHF & Evaluation Services for AI labs and creative‑tool companies. We’ve raised over $51M from leading investors such as NEA, Unusual Ventures, and Cowboy Ventures – and we’re just getting started. What you’ll be responsible for: Provide world‑class support by taking ownership on user issues – working closely with engineering, product and other teams to address and resolve user issues quickly. Become a Contra product expert – focusing on user workflows, integrations, and platform functionality. Work with a sense of urgency and quickly identify root cause of issues and ensure SLAs/turnaround times are met. Suggest process improvements and introduce best practices for operations. Provide regular insights and feedback on project status, achievements, and areas needing improvement. Keep our knowledge base updated, refine, and optimize help content, ensuring it supports user self‑service and automated tools’ effectiveness. Enhance the efficiency of customer support operations, focusing on reducing response and resolution times. Continuously analyze performance metrics and processes to identify opportunities for further improvement and automation. Requirements: 2+ years in Customer Support Experience troubleshooting technical issues Strong communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders. Excellent problem‑solving skills and the ability to think strategically. Excellent verbal and written communication skills. Shift: Monday‑Friday (9am‑5pm EST) Tools you'll be using: Intercom (primary tool) Retool Hubspot Notion Looker Total Comp: Extended health + dental benefits We will provide you with a laptop on your start date Interview Process: Interview with the Recruiting Team (30 minutes) Interview with Hiring Manager (40 minutes) Paid Case Study + Presentation (45 minutes) Job Details Seniority level: Not Applicable Employment type: Full-time Job function: Customer Service Industries: Software Development Salary: CA$40,000.00–CA$50,000.00 Referrals increase your chances of interviewing at Contra by 2x. Contra communicates with applicants through @contra.com domains only. We never ask for money from potential employees. For the latest job postings, visit Contra Careers. #J-18808-Ljbffr
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Customer Experience Consultant
3 days ago
Southwestern Ontario, Canada Customer Experience Full timeCustomer Experience Consultant Salary : HSO Level G3 $77,704 - $84,182 per annum Location : Perth Metropolitan Area Unit / Division : Health Support Services Customer Experience Work Type : Fixed Term - Full Time, Permanent - Full Time Position No : Pool Ref 00014684 Closing Date : 2025-12-28 4:00 PM Attachments : View our CEC Recruitment Video About HSS As...
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Customer Experience Consultant
3 days ago
Southwestern Ontario, Canada Customer Experience Full timeCustomer Experience Consultant Salary : HSO Level G3 $77,704 - $84,182 per annum Location : Perth Metropolitan Area Unit / Division : Health Support Services Customer Experience Work Type : Fixed Term - Full Time, Permanent - Full Time Position No : Pool Ref Closing Date : 4:00 PM Attachments : View our CEC Recruitment Video About HSS As the Western...
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Customer Support Specialist
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Loopio Full timeTake your career to new heights with Loopio! Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious have grit and are eager to grow and build their careers. At Loopio we genuinely...
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Customer Support Specialist
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mercor Full timeAbout The Job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Customer Service RepresentativeType: ContractorCompensation: $45–$65/hourLocation: RemoteDuration: 3–4...
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Customer Support Coordinators
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Maple Full timeABOUT MAPLE MAPLE overview Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other health providers. Maple offers virtual care services across multiple channels including Direct-to-Consumer ("B2C"), Employers and Private...
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Customer Support Specialist
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada User Testing Company Full timeCustomer Support Specialist page is loaded## Customer Support Specialistremote type: Remotelocations: Remote - British Columbia: Remote - Albertatime type: Full timeposted on: Posted Todayjob requisition id: R-100927We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences...
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Manager, Customer Support Enablement
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada AgencyAnalytics Full timeManager, Customer Support Enablement Department: Customer Support Employment Type: Permanent Location: Remote Canada Compensation: $86,400 - $129,600 / year Description We’re looking for a Manager, Customer Support Enablement to join the AgencyAnalytics team! AgencyAnalytics helps digital marketing agencies grow by simplifying client reporting and...
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Customer Support Specialist
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mashreq Bank Full timeAre you passionate about providing exceptional customer support? Do you thrive in a remote work environment where you can make a meaningful impact? If so, The Elite Job is looking for a dedicated Customer Support Specialist to join our team and ensure our clients receive unparalleled assistance.About Us:The Elite Job is a renowned industry leader known for...
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Customer Support Specialist
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mercor Full timeBase pay range $60.00/hr - $80.00/hr About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Customer Services Representative Type: Independent Contractor...
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Customer Support Specialist
4 weeks ago
Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mashreq Bank Full timeJob SummaryThe Elite Job is seeking a proactive and empathetic Customer Support Specialist (Remote) to join our fast-growing, customer-centric team. As the first point of contact for our valued clients, you will play a vital role in delivering exceptional support experiences through multiple communication channels. Your primary mission will be to resolve...
