Sales Engineer

2 weeks ago

Toronto, Ontario, Canada Rewind Full time

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50 ). We invite you to read our startup story to learn where we came from and where we're going.

Read about our mission, story and values here .
To find out more about our perks, click here .
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here .

Thriving at Rewind:

We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you'll feel right at home here. Here's what it takes to succeed with us:

  • Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win.
  • Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them.
  • Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life.
  • Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users.
  • Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success.
  • We Make Time for Fun: We work hard and make time to enjoy the journey. It's not just about hitting milestones—it's about making the experience rewarding along the way.
Job Description

At Rewind, we provide industry-leading backup and recovery solutions for businesses operating in the Atlassian, GitHub, Shopify, and Monday.com ecosystems. Our mission is to ensure that companies can secure, restore, and recover their critical SaaS data with ease and confidence.

As we continue to grow, we're looking for a Sales Engineer to partner with our Commercial Sales Team, serving as the technical expert and trusted advisor for prospective customers.

About the Role

As a Sales Engineer, you'll be the go-to technical resource for the Commercial Sales Team, working alongside Account Executives (AEs) to drive revenue by demonstrating the value of Rewind's platform. You'll play a crucial role in pre-sales engagements, helping customers understand how our backup & recovery solutions fit into their existing workflows.

Your day-to-day will include:

Technical Discovery & Consultation – Understanding customer needs, challenges, and technical requirements to align Rewind's solutions with their business goals.

Product Demonstrations – Delivering engaging and tailored product demos that highlight Rewind's capabilities in action.

Proof of Concept (PoC) Management – Assisting prospects in testing and evaluating our platform through structured PoCs and technical trials.

Technical Enablement – Acting as a subject matter expert (SME) for all things backup, recovery, and data protection, ensuring our sales team is equipped with the right technical knowledge.

Objection Handling & Solutioning – Addressing technical concerns, security questions, and integration challenges to instil confidence in our platform.

Collaboration with Internal Teams – Working closely with Product, Customer Success, and Engineering to provide feedback from the field and help refine our offerings.

Qualifications

We're seeking a tech-savvy, customer-focused, and problem-solving Sales Engineer who can balance technical expertise with strong communication skills.

The ideal candidate will have:

3+ years of experience in a pre-sales engineering, solutions engineering, or technical sales role.

Strong knowledge of SaaS applications and APIs – experience with Atlassian, GitHub, Shopify, or Monday.com is a major plus.

Familiarity with cloud platforms (AWS, GCP, Azure) and security best practices.

A deep understanding of data backup, recovery, and disaster recovery solutions.

Excellent presentation and communication skills – able to translate technical jargon into business value.

Experience running proof of concepts (PoCs) and technical evaluations with customers.

Ability to work cross-functionally with Sales, Product, and Engineering teams.

Additional Information

Where You'll Work
Our organization follows ahybridwork structure where employees work from the office three days/week. This role will be based out of our Toronto office.

How Rewind Will Support You
We know that enjoying the journey is just as important as reaching our goals. We work hard to create a positive, inclusive environment where fun and laughter are part of our everyday routine. We also offer a variety of benefits to support your success both at work and in your personal life which includes but is not limited to:

  • Employee stock options
  • 7 life leave days
  • 2 Level Up days for professional development
  • Summer hours (off every other Friday from June - September) and office closed during the holiday break in December
  • 4 week sabbatical after 4 years with us
  • Paid parental leave
  • $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)
  • $1000/year wellness/home office allowance

Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.

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