Non-Insured Health Benefits Analyst

Reference number: DIS24J-024133-001327Selection process number: 24-DIS-NCR-EA-614261 Indigenous Services Canada - First Nations and Inuit Health BranchThunder Bay (Ontario)CR-05 - Inventory$61,154 to $66,206 For further information on the organization, please visit Indigenous Services Canada Closing date: March 3, 2026 - 23:59 Pacific Time Who can apply: Persons residing in Canada, and Canadian citizens and permanent residents abroad. Apply online. Update: Amendment to closing date: March 3, 2026. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential. When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. IMPORTANT: There are several Non-Insured Health Benefit Analysts (CR-05) inventories being run across Canada concurrently. If you are interested in multiple locations, you MUST apply to the specific inventory poster related to those locations. These inventories are utilizing the same merit criteria. If you have applied on multiple inventories you will only be assessed once. Your results will be applied to the inventories you submitted applications for. These positions support hybrid work, offering the employee an opportunity to perform a combination of onsite and offsite work under an annually reviewed work arrangement, with the ongoing objective to balance operational requirements with employee individual circumstances and work preference. Indigenous Services Canada operates under the Treasury Board Secretariat’s “Direction on prescribed presence in the workplace” (https://www.canada.ca/en/government/publicservice/staffing/direction-prescribed-presence-workplace.html). As of September 9, 2024, employees are required to work from the office at least three (3) days a week and may have the option to telework the rest of the week, subject to operational requirements. Duties You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization. Work environment Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks. Intent of the process A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, First Nations and Inuit Health Branch with various tenure, locations, and/or linguistic profiles. Positions to be filled: Number to be determined Information you must provide Essential qualifications Education Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience. Experience Experience responding to client or provider enquiries. Experience researching information or resolving problems in a customer service environment. Experience in using one or more of the following: word processing programs, spreadsheet programs, and/or online data retrieval programs. Essential competencies (to be assessed later) Communication – Written. Communication – Oral. Ability to use word processing programs. Ability to use spreadsheet programs. Client Service Orientation. Attention to detail. Working effectively with others. Dependability. Judgement. Asset experience (may be applied later) Experience working effectively with First Nations, Inuit or Métis clients. Experience working in a call centre environment. Experience providing front line customer service. Experience in account payment processes in an office environment. Experience in determining eligibility and processing benefit requests. Experience analyzing, verifying and processing claims. Experience working in a Pharmacy. Organizational needs Indigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration). Conditions of employment Security – All positions require a Reliability status. Some positions may require any or all of the following Conditions of Employment, which will vary dependent on the position being staffed: Willingness and ability to work overtime on short notice. On-call weekend support on a rotational basis. Working in a Call centre environment. Hours of work may be assigned between 8:00am to 4:15pm (EST) Monday through Friday. Consent at the time of hire to telephone monitoring. Willingness and ability to travel as required to remote or northern locations using a variety of modes of transportation, such as, small aircraft, snowmobiles, cars, all-terrain vehicles in all types of weather conditions. Should relocation be required, the incumbent must complete a Health Declaration form for themselves and dependents, in accordance with the Isolated Post and Government Housing Directive. Other information The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply. How to submit your application ONLY ONLINE APPLICATIONS WILL BE ACCEPTED. All job applications must, therefore, be submitted through the jobs.gc.ca site. To submit an application online, please select the button “Apply Online” below. Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date. INSTRUCTIONS on how to respond to the screening questions: You must answer all questions clearly indicating how you meet each of the essential criteria and asset criteria. Provide detailed explanations and concrete examples. Asset qualification may be invoked for screening, evaluation and/or right fit decision purposes. When responding to the screening questions, be sure to pay particular attention to the following: provide concrete examples that speak directly to the experience sought, including details such as where, when and how you acquired the experience. Include the background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome. Focus on what you did. When referring to an experience achieved in the context of a team, set your role apart from the role(s) of others. Comments such as “refer to my attached résumé” will not be accepted and may result in your application being rejected. Lack of details may result in your application being rejected as the Assessment Board may have insufficient information to determine whether you meet the qualifications. Your application and your answers to the screening questions will be one of the methods used to assess your ability to communicate effectively in writing. Make sure you provide sufficient details to demonstrate your written communication skills. (Do not use bullet points.) Assessment A variety of methods may be used to assess your suitability throughout this process. Your experience, abilities and skills, competencies may be evaluated through the use of any of the following tools: the online application, written exam, interview, simulation exercise, Candidate Achievement Record and/or Reference Checks. Some assessments may be conducted remotely, including teleconference or videoconference assessments. All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate. During the application or assessment process, cheating, plagiarism and the use of artificial intelligence are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, will be subject to removal from the selection process. Proof of education Candidates must provide proof of education credentials upon request. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service. All applicable fees are the responsibility of the candidate and must be paid by the candidate. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. You can access the CICIC website at: https://www.cicic.ca/. Communication Acknowledgment of receipt of applications will not be sent. Once the screening of applications has been completed, only candidates proceeding to the next stage will be contacted. NOTE: Our intention is to communicate with applicants by e‑mail for screening/assessment purposes. It is imperative that you provide a valid email address that accepts e‑mail from unknown users (some email systems block these types of e‑mail). Candidates are strongly encouraged to check their e‑mail on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information. Official languages Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their online application their preferred official language. Preference Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first. We thank all those who apply. Only those selected for further consideration will be contacted. #J-18808-Ljbffr