E-Commerce Brand Advocate Analyst

3 weeks ago

Toronto, Ontario, Canada The Home Depot Canada Full time

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview :

The Brand Advocate Program allows Home Depot's largest supplier partners to invest in having an assigned Analyst who works with that vendor to optimize their eCommerce and interconnected experience with Home Depot Canada.

As a Brand Advocate (BA) Analyst, you will work with a number of vendor partners and numerous internal cross-functional teams to develop and implement a data-driven content strategy. The BA Analyst role has 3 key elements :

Key Responsibilities :
  1. Account Manager

    As the dedicated point of contact for your assigned vendors, you will be responsible for building strong relationships and driving strategic decisions. You will work with your vendor(s) and internal teams to prioritize ecommerce projects including new product onboarding, content enrichment, deep-dive analysis and others.

  2. Analyst

    You will leverage your eCommerce expertise and aptitude for data analytics to create dashboards and run reports to help your vendor(s) to make strategic data-driven decisions about their business. The key here is using the data to tell a clear and concise story to the vendor and to provide actionable insights. As part of account management, you will create tickets, follow-up on project status with internal teams and occasionally help to populate forms for back-end data quality.

Competencies :
  • Action Oriented
  • Drives Results
  • Communicates Effectively
  • Plans and Aligns
Skills :
  • Clear, Concise and Persuasive Communication

    Strong professional written and verbal communication skills including the ability to communicate effectively via charts and graphs. Confident presenting to larger groups (20+ attendees) including senior-level executives. Engaging storyteller with ability to navigate difficult conversations.

  • Aptitude for Data Analytics & eCommerce Expertise

    Familiarity with key eCommerce metrics and best practices. Intermediate to advanced Excel and Powerpoint skills. Experience with Tableau, Adobe Analytics, Looker and similar analytics tools is an asset.

  • Organization and Project Management Skills

    Effectively prioritize projects with a high volume of competing requests. Ability to work independently in ambiguous situations without a clear roadmap.

Direct Manager / Direct Reports :

Reports to Brand Advocate Supervisor

Travel Requirements :

Travel to Toronto Store Support (SSC) location multiple times per month. Occasional visits to the GTA Home Depot stores.

Physical Requirements :

Extended sitting

Hybrid Work :

In office 4 days a week

Working Conditions :

Office, Store

Minimum Requirements :
  • University / College degree in a related area of study, or equivalent experience
  • 3-5 years related experience required
  • Not required leadership experience
  • Certifications: None
  • Other Requirements / Assets: Experience with Looker, Tableau, Adobe Analytics an asset. Advanced capability in MS PowerPoint, Excel, Word, Outlook an asset.
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