Application & Cloud Support Engineer

Computershare has an exciting opportunity for a permanent full-time Application & Cloud Support Engineer to join our Computershare Entity Services (CES) Application Technology team. Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically between 8:30 am to 5:00 pm EST. In this position, you’ll be based in the Toronto office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Responsibilities Management and execution of onsite, remote and Azure cloud-based installation, configuration and troubleshooting of the suite of CES web-based SaaS applications. Contributing to achieving SLA and application performance standards. Performing in-house installs and upgrades on pre-release versions of the software and providing technical input on installation and technical guides. Participating on rotating on-call for out of hours support of production applications. Contributing to design and implementation of Cloud and On-Premises application hosting architecture. Avoidance of issues after deployments and upgrades in production and non-production environments. Providing technical help on various in-house hardware, network and software issues. Collaboration with infrastructure and security teams within Computershare and your immediate peers and colleagues around the world. Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed. Working with the CES Client Services support team to ensure smooth scheduling and completion of tasks. Flexibility with working time, as some jobs must be performed outside normal working hours. Qualifications 5+ years’ experience in IT/Technology with 3+ years in Cloud Engineering Proven experience with systems planning, security principles, and IT management best practices Strong understanding of Load Balancing, Clustering, Failover Configuration, Networks Active Directory Federation Services (ADFS) and SP SSO knowledge or similar 3rd party experience (CA SiteMinder, Okta, etc.) Strong understanding of Agile Familiarity with Change Control methodology and experience working within a controlled environment Strong collaboration and communication skills, as this role involves working with various teams and stakeholders to ensure smooth scheduling and completion of tasks Experience with DevOps Deployment automation such as Octopus Deploy/ADO Experience with Performance Monitoring Tools (e.g., Azure Monitor, Application Insights) Strong knowledge of SaaS and Cloud Security Best Practices Experience with Microsoft Windows Server 2019 and newer Experience with installing software on IIS (version 7, 7.5, 8.x) Ability and flexibility to work an on-call rotation Relevant certifications such as Azure Administrator, Azure Solutions Architect, Azure DevOps Engineer or AWS Certified Solutions Architect are considered beneficial Benefits Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Company Culture Computershare is a global leader in financial administration with over 12,000 employees across more than 22 different countries. We are dedicated to providing equal opportunities and cultivating an inclusive environment where everyone feels valued. For support with accommodations or adjustments during our recruitment process, please visit computershare.com/access for further information. #J-18808-Ljbffr