Senior UX Researcher

2 weeks ago

Old Toronto, Canada Lightspeed Restaurant Full time

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place 

We’re looking for a Senior User Experience Researcher to join our centralized UX Research team. You will lead research initiatives with a primary focus within our Retail, Hospitality and Services verticals. Collaborating closely with product managers, designers, and cross functional research partners, you will own the research process across all stages - from generative discovery to iterative evaluation.

What you’ll be doing:

  • Lead the identification and scoping of research opportunities that align to business objectives and the construction, socialization, and execution of a research roadmap for a product vertical.
  • Deliver a diverse range of generative and evaluative research projects from end to end, expertly leveraging a variety of qualitative and quantitative research methods
  • Establish and develop relationships with cross-functional product squad members (ie. Product Designers, PMs, Eng) and leaders, while growing a culture where product decisions are deeply rooted in consumer needs.
  • Collaborate effectively with the CX, Data Analytics, and Market research teams, leveraging data from various organizational sources to inform research initiatives.
  • Design, craft, and and facilitate workshops and/or labs, with internal and external participants
  • Scale UX research by upskilling and empowering designers to perform research through coaching of UXR methodology. 
  • Partner with other UXRs to co-create the research practice (ie. culture, operations, impact), through building new pathways, systems, and ways of working.
  • Demonstrate ethical considerations in user research. Uphold data privacy and user rights throughout the research process.

And a little bit of…

  • Flexing your skills and previous experiences from other industries and/or roles to not only innovate our product, but also how we do research
  • Learning new skills and engage in thought leadership, inside and outside of the organization
  • Participate in conferences, courses, and activities to enhance skills

What you need to bring:

We're looking for a Senior candidate who has experience with the following:

  • 4+ years of experience conducting digital consumer facing ux research on a variety of devices/platforms (desktop, smartphone, tablet) and working alongside cross-functional product teams.
  • Experience with numerous user research methods, including in-person and remote moderated one-on-one sessions, concept testing, online qualitative tools, survey design, card sorting, tree testing, iterative prototype testing, contextual inquiry, ethnography, A/B testing and experimentation
  • Experience with a broad set of quantitative research and analysis methods, including task performance-based analysis, multivariate testing, and various statistical data analysis approaches (cluster, conjoint, factor, etc)
  • Experience building, facilitating, and leveraging remote/in person workshops for the purposes of strategic alignment, research, and/or ideation.
  • Proven ability to strategically identify, scope, and prioritize impactful research projects alongside cross-functional stakeholders and leaders
  • Experience with creating, owning, and executing upon complex research roadmaps
  • Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time 
  • Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment
  • Bachelor’s degree required; advanced degree preferred in research, psychology, social science, engineering, or a related field
  • Proven ability to identify and execute creative and effective user research approaches

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Unlimited paid time off policy
  • Health insurance
  • Health and wellness benefit of $500 per year
  • Paid leave and assistance for new parents
  • Mental health online platform and counselling & coaching services

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop  commerce  platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud  commerce  solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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