Customer Service and Logistics Specialist

3 weeks ago

Milton, Canada Bruker Full time

Customer Service and Logistics Specialist Bruker, a leading analytical instrumentation company with over 8,500 employees worldwide, is seeking a Customer Service and Logistics Specialist in Milton, Ontario. Overview The Specialist will coordinate day‑to‑day operations of the customer service department, reporting to the Regional Service Manager. Responsibilities include preparing quotes, processing orders, managing inventory, maintaining the service dispatch calendar in Salesforce, and communicating with customers. Responsibilities Prepare and deliver quotes for consumables essential to the LifeScience and M&ID business segments, ensuring accuracy and alignment with customer requirements. Generate time and material‑based quotes for onsite service requests, tailored to the scope and duration of the service needed. Process service part and consumable orders. Maintain local part depot and spare part shipping. Oversee part return process and all related documents. Maintain accuracy of service dispatch calendar in Salesforce CRM, ensure timely case closure. Monitor Service Reports and ensure document and database accuracy and completeness. Communicate with customers to confirm assigned engineer and tentative schedule/plans and spare‑part delivery. Qualifications Minimum 5 years of experience with high volume scheduling and logistics coordination. Experience in Microsoft Office, Salesforce CRM, SAP. Excellent communication skills. Ability to work effectively and professionally under pressure, in a team‑oriented environment, with frequent changes in deadlines and priorities. Proficiency communicating with a range of customers at varying levels of technical expertise. Ability to work with diverse teams and to achieve greater levels of efficiency. Ability to create and drive process improvement and influence teams to adopt new practices. Excellent team player. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other #J-18808-Ljbffr

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