AWS Site Reliability Engineer

2 weeks ago

Old Toronto, Canada Tecsys Full time
p>Having recognized the advantages of remote work, including employee morale, productivity, reduced commuting on employee wellbeing and the environment, we are proud to be a digital-first company. The technologies and programs in which we invested have provided a fantastic foundation to this end. Our digital-first work environment, together with our conveniently located offices and collaborative workspaces, provide our team with the freedom and flexibility to work in the way that makes our employees most productive.About us

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. p>About the Role

We are looking for a Site Reliability Engineer to work within our “Network and Security Operations Center” department. Our NOC team is aimed at improving the reliability and uptime of our platform and applications in a data-driven way to support internal and external customers' needs.

Your responsibilities

  1. Collaborate with other Engineering teams to support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
  2. Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  3. Develop tools & automation on top of Azure & AWS to continuously reduce the need for manual intervention.
  4. Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
  5. Implement monitoring, logging, alerting, and SLA reporting.
  6. Implement service monitoring dashboards displaying key metrics.
  7. Create and maintain technical documentation.
  8. Provide support for our planning and deployment teams to enable stability, predictability, and scale in our continued growth.
  9. Collaborate with members of the Platform Engineering team to implement and support far-reaching strategic efforts, provide constructive feedback, and foster a collaborative environment.
  10. Work cross-functionally with internal teams and vendors to manage our growth around the globe, with a strong focus on maintaining the high level of performance, availability, and reliability for our users.

Requirements:

  1. Bachelor's degree in computer science or related technical discipline.
  2. At least 5 years’ experience in systems engineering experience; demonstrable technical experience in new platform development, orchestration, product ownership, and iterative design and deployment.
  3. Self-organize, collaborate, and manage efforts with peers and teams across responsibility areas, languages, geography, and time zones.
  4. Basic knowledge of Java- or .Net-based development required.
  5. Knowledge of GitLab (enterprise license) preferred (or at minimum, Jenkins required).
  6. Experience with SaaS company is a strong asset.
  7. Experience with Fedramp (The Federal Risk and Authorization Management Program) compliance is a strong asset.
  8. Strong English communication skills, both written and spoken, are essential for effective correspondence with customers, business partners and colleagues beyond the province of Quebec.
    1. Escalation on-call rotation.

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