Lead, Insurance

2 weeks ago

Calgary, Alberta, Canada Alberta Health Services Full time
The Lead, Insurance will be exposed to the operations of a dynamic insurance program. In this role, you will have the opportunity to manage insurance operations of a large complex healthcare organization. The Lead, Insurance will manage all aspects of the AHS' insurance claims, including but not limited to commercial property, boiler, and fleet insurance program, while assisting with all other aspects of AHS' insurance program.
The Lead, Insurance works independently, uses initiative and is proactive in a complex work environment. The Lead is accountable for supporting the operations of the Insurance department including claims management/facilitation, planning and implementing effective insurance strategies, and managing and reporting of insurance operations. The Lead, Insurance is responsible for AHS' insurance claims and other operational processes, which include but are not limited to: Leading and coordinating insurance claims and claims processes which includes, but is not limited to, setting up claim files, assessing coverage, gathering and reviewing details and/or supporting documentation, negotiating and settling claims with insurers or other responsible parties. Serving as a subject matter expert for insurance to internal stakeholders by providing guidance, advice, education, and responding to a variety of questions related to insurance. Leading and coordinating the annual insurance renewal process which includes but is not limited to completing required documents (property statement of values, fleet schedule, insurance applications, etc.), and reviewing insurance policy documents. Reviewing and, analyzing monthly claims reports, preparing internal documents to facilitate approvals for AHS' insurance program. Reviewing and assessing insurance clauses in contracts, leases, and other agreements to minimize risk to AHS. Identifying areas for improvement and working with internal and external stakeholders to execute process improvements.
A university degree in insurance & risk management, business administration, finance, accounting, or a related discipline is required. Equivalency of education and work experience will be considered in lieu of a university degree. Minimum of 8-10 years of insurance experience in private or public organization of significant size, complexity and diversity (health care experience an asset). Completion of Certified Insurance Professional (CIP).
Demonstrated critical thinking skills and exercise strong judgment with minimal direction in resolving complex or contentious situations. Strong communication, customer service and negotiations skills and ability to foster relationships and to achieve organizational goals within a large and diverse organization. Ability to manage sensitive issues with confidence, tack and diplomacy. Demonstrated project management and organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Must have demonstrated the confidence and ability to communicate and work effectively at all levels with internal and external parties. Must have knowledge of many different insurance processes. Extensive issues management experience and exceptional interpersonal skills.
Completion of Canadian Risk Manager designation preferred.

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