Operations Optimization Analyst 1

This position works in the Engineering – Administration organizational unit. This is analytical work at the entry level that supports improvements to business processes, procedures, and systems to increase departmental efficiencies. The Operations Optimization Analyst 1 assists in identifying business challenges and opportunities for improvement by gathering information such as objectives, practices, and processes from stakeholders; analyzing and mapping workflows to identify inefficiencies; and recommending small-scale process improvements. The role includes compiling and analyzing data, identifying trends, and drafting summary visuals and reports to support decision‑making, as well as developing and tracking basic key performance indicators (KPIs) to evaluate the success of process improvements. The incumbent supports the coordination and implementation of small projects, participates in documenting business and project requirements, updates standard operating procedures, and maintains system forms and data while performing quality audits. The position also supports with stakeholder engagement and change management activities by preparing communications, reviewing the impacts of changes with user groups, and providing basic training and coaching to staff on revised processes and tools. Performs related work as required. Qualifications include completion of a bachelor’s degree or diploma in business administration, engineering, data science or other relevant field, plus sound work experience in workflow analysis and process improvement in an environment similar to that of the department served; or an equivalent combination of training and experience. The position requires sound knowledge of business analysis, process planning, and continuous improvement principles, along with methods and tools for data collection, workflow analysis, and performance measurement. The incumbent must have working knowledge of automation, integration, and information technology components relevant to process improvement, as well as proficiency in business and technical tools, including the MS Office Suite and data platforms such as Power BI, Power Query, and Power Automate. The ability in analyzing, critical thinking, and problem‑solving skills are essential, along with the ability to manage competing priorities in a fast‑paced operational environment. The role requires the ability to communicate effectively orally and in written communication to convey process changes to both technical specialists and end users, and the ability to establish and maintain effective working relationships across departments and participate in the work of a project team. A driver’s licence for the Province of British Columbia. Please apply online by November 24, 2025. Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contacted. We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present‑day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences. #J-18808-Ljbffr