Dispatcher - CN Emergency Communication Center (Contract)
3 weeks ago
Working Conditions The role is carried out in person in an office environment at our Headquarters location in downtown Montreal. The shifts operate on a rotating schedule which are dependent on the operational needs of the CN Emergency Communication Centers (CNECC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on-call to respond to critical incidents 24/7. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress.
Requirements Experience Computer-Aided Dispatching* Previous experience in computer-aided dispatching* Call center experience* Radio communications experience* Customer service experience* *Any experience for these above would be considered an asset
Education/Certification/Designation High School Diploma (required) English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification* *Any designation for these above would be considered an asset
Competencies Identifies risks and anticipates impacts to ensure a safe and secure environment Cultivates relationships to proactively support customers’ supply chain needs or those that support them Shares timely information within and across functions to get things done effectively Inspires others with impactful communications and adapts to the audience Makes informed and timely decisions to get things done Deals with pressure and change by staying calm to quickly adapt to changes Collaborates with key internal stakeholders to enable higher productivity Time Management
Technical Skills / Knowledge Knowledge of computer dispatching systems Excellent typing and computer skills (testing required) General Microsoft computer skills (testing required) Ability to look at multiple screens simultaneously Knowledge of the CPIC Systems* *Any designation for these above would be considered an asset
About CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
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