Dispatcher - CN Emergency Communication Center (Contract)

3 weeks ago


Montreal, Canada Canadian National Railway Full time
At CN, every day brings new and exciting challenges. You can expect an engaging environment while working from our downtown Montreal Headquarters location, where you are part of making sure our business is running optimally and safely - helping keep the economy on track. We provide paid training and opportunities that can build long-term careers. CN recognizes hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture, working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us Job Summary The CN Emergency Communication Centre Dispatcher is responsible for providing 24/7 phone and radio dispatching responses to all our CN Police members across Canada and the US. The role offers the public across CN’s vast network and multiple internal CN departments the appropriate and necessary assistance to effectively and safely handle emergency situations urgently. Main Responsibilities Communication support services Provide communication and support services to all CN Police staff. Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to the police or other emergency services as required. Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls. Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur. Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants. Prioritize incoming telephone calls. Coordinate actions between local emergency services and CN forces. Monitor CN Police Officers’ safety. Liaise Between Local Emergency Services and CN Maintain regular communication with multiple stakeholders, both internal and external to CN in order to address situations that arise (e.g. crossing incidents, derailments, trespassing, etc.). Ensure communication of information is relayed accurately and promptly. Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan

Working Conditions The role is carried out in person in an office environment at our Headquarters location in downtown Montreal. The shifts operate on a rotating schedule which are dependent on the operational needs of the CN Emergency Communication Centers (CNECC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on-call to respond to critical incidents 24/7. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress.

Requirements Experience Computer-Aided Dispatching* Previous experience in computer-aided dispatching* Call center experience* Radio communications experience* Customer service experience* *Any experience for these above would be considered an asset

Education/Certification/Designation High School Diploma (required) English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification* *Any designation for these above would be considered an asset

Competencies Identifies risks and anticipates impacts to ensure a safe and secure environment Cultivates relationships to proactively support customers’ supply chain needs or those that support them Shares timely information within and across functions to get things done effectively Inspires others with impactful communications and adapts to the audience Makes informed and timely decisions to get things done Deals with pressure and change by staying calm to quickly adapt to changes Collaborates with key internal stakeholders to enable higher productivity Time Management

Technical Skills / Knowledge Knowledge of computer dispatching systems Excellent typing and computer skills (testing required) General Microsoft computer skills (testing required) Ability to look at multiple screens simultaneously Knowledge of the CPIC Systems* *Any designation for these above would be considered an asset

About CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

  • Montreal, Canada CN Full time

    Job Summary The CN Emergency Communication Centre Dispatcher is responsible for providing 24/7 phone and radio dispatching responses to all our CN Police members across Canada and the US. The role offers the public across CN’s vast network and multiple internal CN departments the appropriate and necessary assistance to effectively and safely handle...


  • Montreal, Canada Canadian National Railway Full time

    At CN, every day brings new and exciting challenges. You can expect an engaging environment while working from our downtown Montreal Headquarters location, where you are part of making sure our business is running optimally and safely - helping keep the economy on track. We provide paid training and opportunities that can build long-term careers. CN...


  • Montreal, Canada Disability Solutions Full time

    At CN, every day brings new and exciting challenges. You can expect an engaging environment while working from our downtown Montreal Headquarters location, where you are part of making sure our business is running optimally and safely - helping keep the economy on track. We provide paid training and opportunities that can build long-term careers. CN...


  • Montreal, Quebec, G4F, CA Canadian National Railway Full time

    At CN, every day brings new and exciting challenges. You can expect an engaging environment while working from our downtown Montreal Headquarters location, where you are part of making sure our business is running optimally and safely - helping keep the economy on track. We provide paid training and opportunities that can build long-term careers. CN...


  • Montreal, Canada CN Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...


  • Montreal, Quebec, Canada CN Full time

    About the RoleWe are seeking a highly skilled Expert Project Manager to join our team at CN. As an Expert Project Manager, you will be responsible for overseeing and coordinating all aspects of a project, from initiation to completion.Job SummaryThe successful candidate will have a proven track record in managing complex projects, with experience in...


  • Montreal, Canada Corporation Urgences Santé Full time

    Job SummaryThe health communication center is:The 5th consecutive accreditation of the International Academies of Emergency Dispatch (IAED) center of excellence.The 6th center of excellence in the world and the 1st to obtain it in a language other than English.More than 40% of emergency calls in Quebec.Being an emergency medical dispatcher means:Using the...


  • Montreal, Quebec, Canada CN Full time

    Job Summary">The Procurement Expert plays a pivotal role in leading strategic sourcing and contract management activities across various corporate functions, including Human Resources, Legal, Sustainability, Accounting, Financial Planning, and Corporate Travel. This individual is responsible for overseeing procurement processes, driving cost-saving...


  • Montreal, Canada CN Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...


  • Montreal, Canada CN Full time

    Job Summary The Communications Business Associate (CBA) is responsible for helping to build communication plans for assigned CN departments. The role works with team leads across CN functions and Communications Business Partners to identify annual communications objectives. The role also collaborates with the Senior Manager, Corporate Communications and...


  • Montreal, Canada CN Full time

    Job Summary The primary objective of the Telecom Network OperationsCenter is to monitor, manage & support CN networks & Network carriedservices with a goal to offer optimum Network availability o internal &external customers. Candidate should have at least 3 years of experiencein the IT field. The candidate’s primary responsibility would be tosupport IT...


  • Montreal, Canada CN Full time

    Job Summary The Officer, Design and Construction Contracts is responsible for providing support to the Design and Construction (D&C) and Public Works (PW) Engineering team related to contracts. The position oversees contracts, documents, and invoice related to D&C and PW projects. The role monitors and controls the flow of documentation and emails between...

  • Intern, Accounting

    2 weeks ago


    Montreal, Canada CN Full time

    At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in...


  • Montreal, Canada CN Full time

    Job Summary The Senior Manager, Corporate Finance is responsible for the development and implementation of strategies covering all aspects of the Treasury front office activities. The incumbent interacts with a number of internal and external stakeholders holding senior level positions. Main Responsibilities Monitor Liquidity for Diversified...


  • Montreal, Canada CN Full time

    Job Summary The Marketing Manager, Communications and Events is responsible for creating strategies and plans for marketing communications. The role leads multiple projects to develop marketing materials, digital content, and event programs which support CN’s brand and strategic objectives. Moreover, the position involves interfacing with Business Unit...


  • Montreal, Canada CN Full time

    Job Summary The Category Analyst, Corporate Affairs and Travel is responsible for leading procurement activities across multiple corporate functions including Human Resources (HR), Legal, Sustainability, Accounting, Financial Planning, and Corporate Travel. The role effectively handles the entire sourcing and contractual lifecycle from strategizing to...

  • Intern, Accounting AP

    2 months ago


    Montreal, Canada CN Full time

    At CN, we are committed to our pursuit ofexcellence. We take pride in delivering work of the highest standard,continually innovating to shape the railroad of the future. As responsiblerailroaders, we make the right decisions every time, putting safety first,acting with unwavering integrity, and holding ourselves accountable for ouractions. We believe in...

  • Intern, Accounting AP

    3 weeks ago


    Montreal, Canada CN Full time

    At CN, we are committed to our pursuit ofexcellence. We take pride in delivering work of the highest standard,continually innovating to shape the railroad of the future. As responsiblerailroaders, we make the right decisions every time, putting safety first,acting with unwavering integrity, and holding ourselves accountable for ouractions. We believe in...


  • Montreal, Canada CN Full time

    Job Summary  The Manager, Network and Communication, Operational Technology is responsible for the production of detailed functional designs for solution subsystem components, whether based on a packaged solution or on custom development. The role works with product management, architecture, business, operations, and end users to understand the End-to-End...


  • Montreal, Canada CN Full time

    Job Summary The Senior Advisor, Information and Operational Technology, Procurement and Supply Management (P&SM) is responsible for advising and supporting the P&SM Information and Operational Technology (I&T/OT) team in strategic category procurement decisions, technology-related project procurement and contract requirements. As such, the position is...