Senior Account Manager

4 weeks ago

Montreal, Canada Frank & Oak Inc. Full time

At Frank And Oak, we are dedicated to designing clothes that not only make people feel good but also align with our values of sustainability and responsible practices. In an industry with a significant impact on the environment, we recognize the urgency to reduce our footprint. That’s why we prioritize using recycled fabrics and sustainable processes throughout our supply chain to create high-quality clothing that lasts.

We are looking for forward-thinking individuals to help us challenge the status quo in the fashion industry. If you're excited to work in a collaborative and inclusive environment and want to contribute to a brand with a mission, we’d love to hear from you

Overview

As our Senior Account Manager, you will be responsible for driving sales growth through the development and nurturing of relationships with key accounts. You’ll collaborate closely with cross-functional teams to ensure our accounts are well-supported, while helping Frank And Oak expand its customer base. The role requires a proactive and strategic approach, as well as the ability to deliver excellent customer service.

Key Responsibilities
  1. Build and maintain strong relationships with key accounts, driving brand visibility and sales growth
  2. Develop and implement account strategies and plans, aligned with quarterly sales targets and business objectives
  3. Identify new business opportunities (retailers) and proactively prospect for new accounts to expand Frank And Oak’s customer base
  4. Represent Frank And Oak at trade shows and industry events, generating leads and fostering relationships with potential partners
  5. Coordinate and facilitate showroom appointments with key buyers, ensuring a personalized experience that aligns with Frank And Oak's brand values
  6. Develop and deliver training programs for store staff, empowering them with the knowledge and skills to effectively represent and sell Frank And Oak products
  7. Collaborate with cross-functional teams, including product, marketing, and operations, to ensure alignment on business priorities and seamless execution of account plans
  8. Conduct regular business reviews with key accounts to assess performance, identify growth opportunities, and recommend improvements
  9. Negotiate and manage contracts, pricing, and terms with key accounts
  10. Stay updated on industry trends, market dynamics, and competitor insights to shape account strategies and tactics
  11. Provide top-tier customer service to key accounts, resolving issues and addressing inquiries in a timely, professional manner
  12. Meet or exceed assigned sales and revenue targets
Who You Are
  • Genuinely a nice human being / Fun person to work with
  • A collaborative and positive team player with strong interpersonal skills
  • 3+ years of experience in account management, ideally in the clothing or fashion industry
  • Proven ability to build and maintain relationships with clients and key stakeholders
  • Strategic thinker with a demonstrated ability to develop and execute account plans that drive business results
  • Skilled in negotiating and managing contracts, pricing, and terms
  • Track record of meeting or exceeding sales targets in a competitive environment
  • Strong analytical skills with proficiency in Excel, B2B platforms (e.g., Nuorder, JOOR), and other data analysis tools
  • Knowledge of sustainable fashion practices and experience working with eco-conscious brands is a significant advantage
  • Bachelor’s degree in business, marketing, or a related field
  • Ability to work both independently and as part of a collaborative team in a fast-paced environment
Why Join Us?

At Frank And Oak, you’ll be part of a company committed to making a positive impact on the world, through both our products and our practices. As an Account Manager, you’ll play a critical role in helping us expand our reach while staying true to our core values. Join us, and be part of a brand that’s paving the way for the future of sustainable fashion.

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