Network Support Specialist
3 weeks ago
Network Support Specialist / spécialiste réseau The Network Support Specialist / spécialiste réseau is responsible for the configuration, testing and technical support of equipment used to deliver services to our client’s business customers. In this role, the network specialist is required to interact daily with our customers to both configure the services provided in the contract and resolve technical problems after-sales. The Network Support Specialist / spécialiste réseau works to deliver the services ordered and support the clients in the fast resolution of network incidents. Finally, the Network Specialist contributes to the improvement of tools and processes. RESPONSIBILITIES Configure the network equipment and perform testing; Work with project managers to communicate the technical constraints or features of the project and the steps required to resolve them; Document all the services and circuits delivered in the company’s systems; Work with network analysts to deliver or support non-standard solutions; Act as a front-line contact point for all technical support requests once the service is delivered; Perform investigation, diagnosis, documentation and resolution of customer technical problems; Communicate to clients the progress status of incidents and inform them of next steps in resolution; Open tickets with service providers in the event that the incident requires it and track their progress; Ensure SLA / contract compliance (response time, resolution time) and elevate, if necessary, internally or with our suppliers to meet them; Write incident reports as required; Participate in continuous improvement activities; Provide training to co-workers; Perform other related duties related to support and delivery of services. QUALIFICATIONS Fluency in both French and English 2 to 5 years of experience in a similar position Experience with Cisco routers and switches Experience with Juniper (an asset) Excellent command of French and English (oral and written) CCNA certified or the equivalent (an asset) Knowledge of : BGP, OSPF, EIGRP, HSRP Experience with Protocols : MPLS, VPN, L2VPN, LDP, ISIS, IPV6, DNS, SMTP, DHCP, GRE, IPsec Strong interest in MEF-CECP standards Analytical Willingness to take charge and resourcefulness Customer Empathy and Problem Solving Skills Sense of organization of the highly developed work allowing to juggle through several projects or incidents of variable priorities with rigor and diligence Ability to work in a team Ability to quickly understand the technical characteristics of each client according to their business context; Able to occasionally work under pressure to meet tight deadlines or resolution times. This is a minimum 1 year contract role located in Montreal, QC. We have a couple of openings with one role having the ability to work from home. Salary range from $50,000.00 – $72,000.00 depending on experience. #J-18808-Ljbffr
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Remote Network Support Specialist
3 weeks ago
Montreal, Canada Onico Solutions Full timeA technology services company in Montreal, QC, is seeking a Network Support Specialist for a minimum 1-year contract. The role involves configuring network equipment, resolving technical issues, and supporting clients. Fluency in French and English is required, along with experience in networking technologies. The salary range is $50,000.00 – $72,000.00...
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Remote Network Support Specialist
3 weeks ago
Montreal, Canada Onico Solutions Full timeA technology services company in Montreal, QC, is seeking a Network Support Specialist for a minimum 1-year contract. The role involves configuring network equipment, resolving technical issues, and supporting clients. Fluency in French and English is required, along with experience in networking technologies. The salary range is $50,000.00 – $72,000.00...
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Network Support Specialist
3 weeks ago
Montreal, Canada Onico Solutions Full timeNetwork Support Specialist (NOC) / specialist reseau The Network Support Specialist (NOC) / specialist reseau is responsible for all aspects of telecom / technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance / customer support and activities. Qualifications Minimum 2...
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Network Support Specialist
2 weeks ago
Montreal, Canada Onico Solutions Full timeNetwork Support Specialist (NOC) / specialist reseau The Network Support Specialist (NOC) / specialist reseau is responsible for all aspects of telecom / technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance / customer support and activities. Qualifications Minimum 2...
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Network Support Specialist
3 weeks ago
Montreal, Canada Onico Solutions Full timeNetwork Support Specialist (NOC) / specialist reseau The Network Support Specialist (NOC) / specialist reseau is responsible for all aspects of telecom / technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance / customer support and activities. Qualifications Minimum 2...
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Network Support Specialist
3 weeks ago
Montreal, Canada Onico Solutions Full timeNetwork Support Specialist / spécialiste réseau The Network Support Specialist / spécialiste réseau is responsible for the configuration, testing and technical support of equipment used to deliver services to our client’s business customers. In this role, the network specialist is required to interact daily with our customers to both configure the...
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Network Support Specialist
3 weeks ago
Montreal, Canada Onico Solutions Full timeNetwork Support Specialist / spécialiste réseau The Network Support Specialist / spécialiste réseau is responsible for the configuration, testing and technical support of equipment used to deliver services to our client’s business customers. In this role, the network specialist is required to interact daily with our customers to both configure the...
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IT Network Specialist
1 day ago
Montreal, Canada Aversan Inc. Full timeJoin to apply for the IT Network Specialist role at Aversan Inc. Aversan Inc. ( is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading‑edge and reliable safety‑critical electronics and software systems to the aerospace, defense, and space industries. We are currently seeking a qualified Network Services...
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IT Network Specialist
2 days ago
Montreal, Canada Aversan Inc. Full timeJoin to apply for the IT Network Specialist role at Aversan Inc.Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading‑edge and reliable safety‑critical electronics and software systems to the aerospace, defense, and space industries.We are currently seeking a qualified...
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Montreal, Canada Onico Solutions Full timeA telecommunications company is seeking a Network Support Specialist responsible for providing technical support to customers in Montreal. The ideal candidate has 2+ years in NOC experience, is fluent in both French and English, and possesses strong customer service skills. The role involves troubleshooting network issues and coordinating support activities....
