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Operations Manager, Onsite Events
4 weeks ago
EXCITED TO GROW YOUR CAREER WERE GLAD YOURE HERE The Operations Manager Onsite Events directs activities of assigned direct reports to ensure all customer service levels and deliverables pertaining to the assigned account are achieved. This role delivers comprehensive leadership to clients and dedicated service partners; oversees the compliance and adherence to the event program process; provides assigned team with support coaching and training; and manages special projects. Primary Responsibilities 50% Employee Management : Supports and coaches assigned direct reports on core job responsibilities related to the sourcing planning and execution of the clients meeting and events program . Leads team meetings with direct reports to discuss volume productivity customer deliverables process and service levels. Encourage s the sharing of industry trends ideas special educational opportunities and best practices. Act as subject matter expert (SME) to ensure consistency and training for all using best practice approach experience and knowledge. Works 1 : 1 with employees to identify areas of improvement growth and opportunities . Reviews tracks and / or approves vacation time expense reports payroll time and other employee systems for direct reports. Interviews and selects direct reports. Oversees t raining and o nboarding process. 30% Client and Partner Team Relations : Participates in client meetings and presentations to explain operational processes review project updates and workload and resolve challenges. Leads regular meetings with dedicated service partner teams (including but not limited to Catering Facilities Production AV Security Transportation and Janitorial) ensuring consistency of process and service level expectations. Maintains proactive positive open line of communication with client to ensure understanding of expectations and client satisfaction. Helps manage or limit client liabilities. Acts as the main client contact point regarding operational issues escalations concerns and responses. Communicates any client or service partner inquiries which have the potential to elevate to the Director of Operations . 20% Project / Process Management : Strategizes with Strategic Account Director and Director of Operations to identify develop and ensure implementation of SOPs and standard practices and process improvements. Oversees metric tracking for assigned team. Ensures that customer satisfaction via client survey and benchmarks results are analyzed and communicated for the purpose of developing direct reports and ensuring and improving client satisfaction . Manages various projects that support the overall event program as assigned by Strategic Account Director or Director of Operations . Provides back-up support for Director as necessary. Qualifications Bachelors degree or equivalent experience in related field required. CMP (Certified Meeting Professional) Certification a plus. 5 years of experience in meeting / event planning (including incentives association corporation) or hotel catering convention sales experience required. Ability to thrive in an agile continuously changing ability promoting change and efficiencies within an organization. Strong knowledge of program / event management and budget maintenance. Prior experience leading teams / projects required. Prior experience managing coaching and developing direct reports desired. Prior successful experience in developing managing and maintaining key client relationships and in effectively handling multiple projects / demands. Professional oral presentation and writing skills required. Excellent computer skills knowledge of G Suite & ability to learn new technology quickly. DISCLAIMER This job description is designed to indicate the general nature and level of work performed by associates within this classification . It is not designed to confirm or be interpreted as a comprehensive summary of all duties responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical dental vision life insurance disability 401k tuition reimbursement paid time off and more Part-time employees may qualify for medical 401k and paid time off depending on total hours worked. View all details at . Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by calling 1- or by sending an email to . Key Skills Marketing Catering Organizational skills Hospitality Experience Management Experience HubSpot Event Planning Events Management Project Management Event Marketing Leadership Experience negotiation Employment Type Full-Time Experience years Vacancy 1 Required Experience Manager #J-18808-Ljbffr
