Chief Technology and Innovation Officer

2 weeks ago

Old Toronto, Canada toronto.ca Full time
h3>Deputy Chief Technology Officer, Infrastructure & Operations Services

Position Title: Deputy Chief Technology Officer, Infrastructure & Operations Services

Reports to: Chief Technology Officer

THE COMPANY

Toronto is Canada’s leading economic engine and one of the world’s most diverse and livable cities. 9 million residents whose diversity and experiences strengthen our great city. Toronto is an international leader in technology, finance, film, music, culture, and innovation.

THE OPPORTUNITY

The Deputy Chief Technology Officer, Infrastructure & Operations will be a key driver in delivering on the mission of the Technology Services Group: to deploy flexible technology architecture and solutions that deliver seamless services, connect the public and businesses and empower employees.

In this newly created role, this senior leader will provide strategic leadership and oversee the development and implementation plans for City’s IT infrastructure including transformation, modernization and optimization. This will focus on the operations of the Data Center, Network, Employee Tools, and Operational Excellence.

KEY RESPONSIBILITIES

  • Lead the development of key practices within the target Enterprise Resource platform with the goal of enhancing core IT operations programs such as Service Management, Asset Management, and Problem Management.
  • Oversee Incident Management, KPI management, and operational improvement programs across the Technology and Services Division.
  • Lead programs to improve service desk experience through process redesign and technology improvement – 800 requests per year - toward significant improvement in key service metrics.
  • Provide strategic advice and consultation on strategic plans, cybersecurity, budget allocations, policy development, road mapping and other IT-related matters to the CTO and senior management.
  • Implement best practices and tools for IT Service, Asset, Operations management, Service Desk, and End User capabilities.
  • Lead the implementation of the Asset Management Program to create efficient, effective, and accurate inventories. Identify and mitigate potential risks to IT operations and infrastructure, ensuring business continuity and disaster recovery plans are in place.
  • Ensure compliance with regulations and standards and maintain robust cybersecurity measures to protect Toronto’s assets and data in close collaboration with the Chief Information Security Officer.

Leadership

  • Lead operationalization of Asset program using modern techniques available that will drive efficient, effective and accurate inventories to drive key operating programs (Lifecycle management, asset currency, security and patching programs, software usage and optimization etc.)
  • Deliver large scale transformation programs through a diverse team of 240 people through three directors.
  • Cultivate partnerships with other corporate teams as well as City partners/agencies/commissions.
  • Manage relationships with external vendors and service providers, negotiating contracts and ensuring service level agreements are met - 115+ vendors.
  • Promote a culture passionate about customer service and operational excellence within the operations and infrastructure section, enhancing efficiency, reliability, and scalability.

THE IDEAL CANDIDATE

  • Significant experience leading large scale and complex organizations through IT transformation and modernization.
  • Experience with security technology and program experience working closely with CISO teams.
  • Service oriented, and customer focused operational excellence and foster the highest levels of teamwork toward reaching organizational goals.
  • A passion for public service would be highly beneficial.
  • Educational credentials in information technology and business administration are an asset, but priority will be given to those candidates demonstrating related experience at a similar level.

CONTACT INFORMATION

Cheryl Lai, Senior Consultant
cheryl.com

LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.

Established in 1967, we have been providing outplacement services for 52 years. strong> Executive

Employment type: Full-time

Job function: Information Technology, Strategy/Planning, and Management

Industries: Data Infrastructure and Analytics, IT System Operations and Maintenance, and IT System Data Services

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