INTERMEDIATE (LEVEL 2) SYSTEM ADMINISTRATOR Ottawa (remote) 2025-09-29

OverviewINTERMEDIATE (LEVEL 2) SYSTEM ADMINISTRATORPermanentDescriptionWe are looking for an Intermediate (Level 2) System Administrator. This is a remote role open to candidates based in Canada only.ResponsibilitiesCompliance & Governance: Provide guidance on technical and procedural requirements to comply with internal guardrails and playbooks. Ensure alignment from both implementation and documentation standpoints.Administration & Support: Administrate, implement, configure, and support Microsoft Azure and M365 services such as SharePoint, OneDrive for Business, Intune, and others. Provide technical services including troubleshooting and resolving issues related to Azure and M365. Assist and support other IT teams with M365 and Azure service needs and integrations (e.g., Power Automate, PowerApps). Build PowerShell scripts or use automation tools to manage Azure and M365 configurations. Upgrade M365 E3 licenses to E5, including all related configurations and tasks. Perform operational tasks such as reviewing access logs, managing user access (e.g., blocking/unblocking users outside Canada), and responding to requests (e.g., retrieving and granting access to documents and folders in Azure, M365, SharePoint).Knowledge Transfer: Provide knowledge transfer, coaching, and/or training employees to enable them to perform similar work across the organization. Develop and deliver all relevant materials including change processes, risks, action items, issues, resolutions, solutions, and decisions for knowledge transfer purposes.Documentation & Reporting: Prepare and submit weekly timesheets, status reports, and work plans. Develop documentation such as requirements, feasibility studies, cost estimates, design specifications, and technical recommendations. Gather IT requirements, analyze information, provide recommendations, and document results. Analyze and recommend solution alternatives and options.Deliverables: See specific deliverables below.DeliverablesMS Azure and M365 configurations to enable, manage and control access to new features/functions/Microsoft Azure and M365 Apps/Suite, upgrade MS Azure and M365 from E3 to E5 version as internal recommendations, performing MS Azure and M365 related operational tasks upon requests.Create and provide all supporting material/documentation created for the purposes of knowledge transfer related to the above and related items.Weekly timesheets and status updates, including work performed during the reporting period and work planned for the next period (on projects and operations/tickets), unless otherwise specified by the Authority.Other relevant documentation as specified by the Authority, such as: operational procedure documents; documentation on issues with its solutions or recommended solutions; recommendations for improvement; implementation and configuration documentation.QualificationsValid Reliability clearance mandatoryWithin the last ten (10) years, must have a minimum of five (5) years of experience as a System AdministratorWithin the last five (5) years, must have a minimum of three (3) years of direct, hands-on experience in the administration, support, and optimization of Microsoft 365 and Azure environments. This experience must encompass both: cloud infrastructure and services (including, but not limited to, Azure Active Directory, Microsoft Intune, Exchange Online, SharePoint Online, Microsoft Teams, and Microsoft Defender) and identity and endpoint management (device compliance, conditional access, identity protection, and user lifecycle management).Must have thorough experience in Microsoft 365 cloud service migrations and configurations, including the implementation of security and access control policies across Exchange Online, SharePoint Online, Teams, and Azure Active Directory.Ability to deliver hands-on training and documentation to internal IT staff. Experience developing materials covering change processes, risks, action items, and resolutions. Proven ability to coach and train internal IT staff for solution sustainability.Demonstrate knowledge of Microsoft 365 security control baselines, with specific experience aligning configurations to internal security requirements, including Cloud Guardrails and standards. Max points for 2 years of experience.Demonstrate advanced expertise in Microsoft Purview compliance solutions, including hands-on experience with Data Loss Prevention (DLP), eDiscovery (Standard and Premium), Information Protection, and Insider Risk Management. Max points for 2 years of experience. #J-18808-Ljbffr