Veterinary Oncologist

PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities

1. To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling.
2. To accurately identify, document, and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
3. To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
4. To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
5. Providing management with regular updates regarding project status and metrics concerning enquiries.
6. Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits.

Qualifications:

1. Life science/bio medical background or healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).
2. Customer service or call centre experience preferred.
3. Comfortable receiving enquiries by phone.
4. Ability to perform out-of-hours service if required.
5. Time and issue management, delegation, organization, and multitasking skills with good attention to detail.
6. Strong interpersonal and communication skills.
7. Advanced English skills both verbal and written.

Additional Information:

Why PrimeVigilance

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders, and ages can contribute and grow.

To succeed, we must work together with a human-first approach. Why? Because our people are our greatest strength, leading to our continued success in improving the lives of those around us.

We offer:

• Training and career development opportunities internally.
• Strong emphasis on personal and professional growth.
• Friendly, supportive working environment.
• Opportunity to work with colleagues based all over the world with English as the company language.

Our core values are key to how we operate, and if you feel they resonate with you, then PrimeVigilance could be a great company to join

Quality

Integrity & Trust

Drive & Passion

Agility & Responsiveness

Belonging

Come and join us in this exciting journey to make a positive impact in patients' lives. We look forward to welcoming your application.