Support Analyst/Business Analyst

2 weeks ago

Montreal, Canada LifeWorks Full time
h3>Client Support Business Analyst, DB Pension

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Locations: Montreal, Quebec

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: R-16711

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Client Support Business Analyst will be responsible for the delivery of services to our clients.

Clear knowledge of our Solution and can effectively support the team.Monitor and track all client requests to ensure work is appropriately assigned to various internal teams, has clear ownership and accountability, and is completed in a timely manner with quality.Work directly with the internal team to resolve incidents, prepare client requirement documentation, understand changes in upcoming releases, and provide client support.Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to ensure service level agreements are respected.Participate in the analysis of requests for changes to our solution or internal processes including updates to requirement documentation.Organize and manage change order project deliverables as may be required to deliver 'Out of Scope' work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results to client where applicable.Collaborate with the Support Team Manager and Client Manager to ensure client requests are appropriately staffed and that client users are effectively using our integrated solution.

Requirements

  • Have a college education in a field deemed relevant.
  • Have a minimum of 3 years of experience in Defined Benefit Pension Administration.
  • Advanced skills with Excel.
  • Be able to understand business needs and identify the best way to respond to them.
  • Knowledge of the area of pension or benefits administration and/or quality assurance experience will be considered an asset.

    A place to experience more

    Find the support and encouragement to consistently push boundaries and deliver impactful solutions. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

    Work that matters

    Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

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