Specialist, Designated Sales Associate

OverviewThe Specialist, Designated Sales Associate (DSA) develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets.Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.Responsibilities (specific responsibilities include, but are not limited to)Consistently deliver extraordinary service to all customersExceed all sales and service personal goals and targetsExceed all sales and service brand goals and targetsBuild a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clientsShare expert level of product knowledge with entire store selling teamMaintain solid relationships with buyer, vendor, and selling managerDrive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basisAttend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminarsPerform floor recovery, visual merchandising, price change, and related sales support tasksCommunicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.Resolve all customer service issues and partner with selling management on any issues outside of guidelinesComply with all Health & Safety policies and requirementsEnsure compliance with privacy policies, regulations, and cyber security measuresPerform other duties, as assignedThe ideal candidateHigh school diplomaProven ability to exceed sales targetsHighly collaborative; working with and through others in a team-oriented environmentAble to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervisionAble to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidaysMinimum of two or more years’ experience in a commission-based sales environmentPrior retail sales experience as a product specialist in a luxury environment preferredEntrepreneurial, competitive, self-confident, and self-motivatedFully bilingual in French and in EnglishMeasures of successContribution to financial objectivesIndividual objectives linked to the achievement of department goalsFeedback from internal and external clientsSpécialiste, Conseiller(ère) Désigné(e) / Canadian FrenchLe(la) spécialiste est responsable de développer des relations épanouies et à long terme avec les clients dans le but d’accroître les ventes, le service et la fidélisation. Il/elle est également responsable de la réalisation des objectifs de vente de sa gamme principale. Il s’agit d’un poste dont la rémunération est basée sur les commissions et qui est directement lié à la réalisation des objectifs de ventes personnelles et de volume de la marque.Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter : Propose un service extraordinaire à tous les clients en tout temps; Dépasse tous les objectifs et les buts en matière de vente et de service personnels; Surpasse tous les objectifs de ventes et de service de la marque; Développe une clientèle de base fidèle et personnelle; Partage ses connaissances spécialisées sur des produits; Entretient des relations solides avec les acheteurs, les fournisseurs et le directeur de vente; Favorise les ventes de la marque; Participe à toutes les séances éducatives; Effectue le réaménagement du rayon et les tâches connexes; Communique avec ses clients; Règle les questions de service à la clientèle; Respect des politiques de santé et sécurité et de protection de la vie privée; Effectue les autres tâches assignées.Le candidat idéal possède: un diplôme d’études secondaires; capacité démontrée à dépasser les objectifs; esprit collaboratif; multitâches avec supervision minimale; horaire flexible incluant soirs/week-ends/fériés; au moins 2 années d’expérience dans un environnement de vente à commission; expérience dans le luxe préférable; esprit entrepreneurial; bilingue français et anglais.Rémunération et conditionsHiring Range / Échelle salariale à l’embauche : 17.85 - 20.00 CAD / heureThis role is also eligible for commission in addition to base pay. Final compensation will be determined after the interview process.Offers may vary with experience, qualifications, performance, and local market conditions. We offer a comprehensive benefits package, pension matching, incentives, contests, and employee discount.LocationRichmond, British Columbia, CanadaEEOHolt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. If you require accommodation, please email careers@holtrenfrew.com. All requests are confidential. #J-18808-Ljbffr