Senior Specialist I, Reverse Logistics

Join to apply for the Senior Specialist I, Reverse Logistics role at Samsung ElectronicsPosition SummaryAt Samsung Electronics Canada, we pride ourselves on the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our culture but those who will add to our culture and make Samsung an even better place to work. If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada…and have a ton of fun, then please keep readingPerksFantastic employee discount on all Samsung productsCompetitive salary and performance‑based incentive plan for all levelsEmployer‑paid medical and dental coverage from day oneGroup RRSP plan that helps you save for the futureFree on‑site gym to get your sweat onSubsidized cafeteria, including free Starbucks coffee/latte machine4‑day in‑office work schedule Monday through Thursday – with Friday remaining a flex day to work remotelyTuition reimbursement to keep you learning / access to Samsung U 24/7 online learningEmployee referral program – we want great talent like youVirtual pet care – to ensure the well‑being and health of your beloved furry companionsAdditional well‑being days for better work‑life balanceRole and ResponsibilitiesMonitor and action outstanding return requests, as initiatedDaily execution of the reverse logistics processes for Home Depot orders supporting a minimum target achievement for associated KPIsSubject‑matter expert for Home Depot Reverse Logistics within SECA and partner systemsManage and publish essential KPIsCoordinate with SECA THD Team for RA (Return Authorization) approvalsOn‑site resolution of returns at SECA’s 3PL warehouse, as requiredPartner with SECA Finance for claims / appeals processing on lost units or discrepanciesWork with SDSCA Team to ensure accurate scheduling and BOL creation in TMSOngoing communication with SECA sales representatives and customers regarding return ordersAssist in process improvement projects in areas such as pricing, FFP, RDD/DF, FOC/EP and Sales Portal, as requiredAssist in the creation of manuals and standard operating proceduresAssist in training on processes and procedures, to ensure they are correctly followedAssist in pricing updates for all divisions, and maintain EDI orders from customers, as requiredAd‑hoc reporting and various duties as requiredRequirementsPost‑secondary education or equivalent work experience is requiredMembership in good standing with an accredited supply chain / logistics designation or similar is an assetKnowledgeCustomer relationship management skillsHigh proficiency in SAP/ERP (SD and MM modules) requiredHighly proficient in Excel, Word, PowerPoint and other office productsProfessional working knowledge of last‑mile delivery networks and carriers within the Canadian marketExperience in relatable consumer market and SKU mix in Canada is an assetExcellent written and oral communication skillsData retrieval, manipulation and analysis experience with demonstrable, verifiable output and report creation requiredExperienceMinimum 1–3 years of related reverse delivery experience in logisticsCustomer service skillsConsumer market familiarity in CanadaEqual Employment OpportunitySamsung is an equal employment opportunity employer. Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.Please note that we reserve the right to remove or modify job postings at any time. #J-18808-Ljbffr