Field Claims Specialist, Property Large Loss

Field Claims Specialist, Property Large Loss (Thunder Bay, ON) 6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About The Role As a Claims Specialist on our Property Large Loss team, you will investigate, quantify, analyze, adjust, and settle complex property claims, including those over $200,000. You will manage complex property claims across various distribution channels and handle first‑party, residential, commercial, or equipment breakdown losses. What You'll Do Here Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner, communicating with customers, contractors, consultants, and related parties. Handle field tasks on behalf of telephone adjusters. Provide superior customer service to external and internal customers, answering queries about the claims process. Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third‑party adjusters, claimants, witnesses, police, and other experts to determine coverage. Analyze the information gathered, interpret insurance policy wording, determine coverage, and assess damage. Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims. Maintain current knowledge of insurance products, appraisal, and investigation practices. What You Bring To The Table University degree or relevant combination of training and experience. 5 to 7 years of experience handling personal and commercial property claims, with direct field experience. Demonstrated passion for customer service with strong written and verbal communication skills. Self‑motivated, goal‑oriented, and capable of working in a fast‑paced and changing environment. Strong aptitude for technology and excellent computer skills. Strong problem‑solving and troubleshooting skills. Valid driver's licence with a good driving record. Ability to travel on short notice. What We Offer A financial rewards program that recognizes your success. An industry‑leading Employee Share Purchase Plan; we match 50% of net shares purchased. An extensive flex pension and benefits package with access to virtual healthcare. Flexible work arrangements. Possibility to purchase up to 5 extra days off per year. An annual wellness account that promotes an active and healthy lifestyle. Access to tools and resources to support physical and mental health. A dynamic workplace learning ecosystem with interactive online content and inspiring programs. Inclusive employee‑led networks to build relationships and provide development opportunities. Inspiring leaders and colleagues who will help you grow. A Community Impact program that values unique contributions. We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included, and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site. #J-18808-Ljbffr