Director of Operations

4 weeks ago

City of Langley, Canada Ethos Veterinary Health Full time
p>Elevate Veterinary Care: Seeking an Inspiring Hospital Director

We are seeking a dynamic Hospital Director for our ER veterinary hospital in Fraser Valley. p>

The ideal candidate will be a strategic visionary, combining financial savvy with a creative, entrepreneurial mindset to unlock our hospital's potential. With strong emotional intelligence, the Hospital Director will inspire and empower our team to deliver exceptional care while fostering a positive work environment.

Join us in making a meaningful impact on the lives of pets and their owners in our community

  • A competitive salary range of $95-130k CAD
  • Annual Site Leadership Profit-sharing Bonus Plan
  • Annual CE allowance of $2000 CAD/yr
  • Paid vacation, sick time, holidays + a retirement savings plan and any local hospital benefits
  • The Ethos Veterinary Health (EVH) Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.

Animal Emergency Clinic of the Fraser Valley is an AAHA accredited, VECCS level II certified, 24-hour emergency and critical care hospital. Our case load is everchanging, and no two shifts are alike. Our management team understands that continued education, physical and mental health, financial security along with sufficient time to unwind is vital to a stimulating and sustainable career. p>

As our Hospital Director, you’ll be the go-to person for driving success in an entrepreneurial environment, partnering with our talented medical team, and reporting directly to Ethos Specialty/ER leadership. You’ll be the heart of our hospital’s operations—leading, motivating, and growing our amazing team, all while making data-driven decisions to ensure both clinical and financial success.Leadership

  • Directly oversee all operations and business activities, leading team members across all departments with enthusiasm and purpose.
  • Partner effectively and collaboratively with the Medical Director, who plays a key role in hospital management and ensuring high-quality patient care.
  • Demonstrate a strategic orientation by translating vision into actionable plans, managing operations effectively to achieve objectives.
  • Organize and conduct engaging staff meetings, regularly meeting with managers to evaluate and plan for the welfare of the practice while attending corporate meetings.
  • Oversee recruitment, interviewing, and hiring of staff in conjunction with the Medical Director, ensuring we attract top talent.
  • Monitor employee competence and effectiveness through manager feedback and observation, conducting performance and salary reviews while overseeing disciplinary actions and terminations.
  • Collaborate on the recruitment, interviewing, contract negotiation, and hiring of doctors with the Medical Director to maintain our high standards of care.
  • Work closely with the Medical Director to establish optimal medical care while maintaining the hospital's positive financial health.
Strategic Orientation
  • Develop an in-depth understanding of the local market and build strong relationships with referring general practice veterinarians to grasp their needs.
  • Identify and execute short- and long-term plans for growth, including new service additions, recruitment of key team members, pricing strategies, space optimization, and equipment acquisitions.
Financial Analysis & Planning
  • Take charge of accounting and finance processes within the hospital, creating annual operating budgets aimed at revenue growth and profitability.
  • Review accounts receivable for proper and timely processing.
  • Handle payroll processing biweekly, ensuring accuracy and efficiency.
Business Operations
  • Be an inspirational and motivational leader, driving results across all business elements by setting goals and evaluating progress.
  • Help each team member develop a deep understanding of the mission, vision, and values, aligning their work with business goals that drive our success.
  • Direct growth activities to support business objectives, providing thought leadership, coaching, and mentoring to elevate the entire team’s performance and productivity.
  • Administer and review non-medical client complaints, ensuring swift resolution.
  • Oversee billing processes, including calculations of discounts and special accounts.
Requirements / Personal Attributes
  • 5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
  • MBA or equivalent experience is preferred.
  • Healthcare (veterinary or human) experience preferred, but not required.
  • Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
  • Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

    Ethos Veterinary Health is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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