Senior Risk Operations Analyst

Join to apply for the Senior Risk Operations Analyst role at Jobber Do you have a spidey sense when it comes to fraud and risk? Then Jobber might be the place for you We’re looking for a Senior Risk Operations Analyst to be part of our Fintech department. Jobber exists to help people in small businesses be successful. We work with small home‑service businesses—plumbers, painters, landscapers—to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. The Role The Senior Risk Operations Analyst will be a key part of the Risk team, leveraging technology and analytics to detect fraud and credit risks and ensuring that Jobber is protected from losses. This position will focus on detecting, preventing, and investigating current and emerging risks. It is an exciting opportunity for someone with prior experience in similar roles and a strong growth orientation who enjoys hands‑on operational work while contributing to the development and enhancement of risk‑management practices. Responsibilities Review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly. Resolve issues, making balanced decisions to mitigate fraud and credit losses with a need for speed. Communicate regularly with customers through support channels such as email. Lead risk investigations and retrospectives, driving continuous improvement and taking quick corrective action to mitigate financial losses for Jobber and our customers. Contribute to the development of fraud and risk detection systems, ensuring appropriate controls respond to emerging threats and provide recommendations. Identify opportunities for policy, tooling, and process improvements within Risk Operations and champion those opportunities from idea to implementation. Mentor a growing team of Risk Operations Analysts; serve as a role model and subject‑matter expert to help grow everyone’s skill set. Educate small‑business owners on fraud and dispute avoidance, and assist with payment dispute resolution as needed. Support broader business as needed on operational risk‑relevant topics. Qualifications Demonstrated years of relevant progressive Fraud Risk or Credit Risk operations experience in financial services, tech, payment processing, or related industries. Domain expertise in evaluating merchant risk and/or credit risk, including card‑not‑present fraud, ACH fraud, chargebacks, and performing risk reviews and underwriting at the account and transaction level on a daily basis. Analytical and inquisitive mindset with the capacity to make complex decisions under pressure in a fast‑paced setting. Clear written and verbal communication skills; ability to translate ideas and findings clearly and engage in difficult conversations. Problem‑solver and team‑player mindset; collaborate to manage risk solutions. Embrace ambiguity and change; continually improve processes. Autonomous with superb time‑management skills and comfortable with technology; fully remote and distributed across the country. Nice to Have Experience with modern payment processing tools such as Stripe, Adyen, Worldpay, Checkout.com, Square. Technical skills in SQL, Excel, Google Sheets, or BI tools (Tableau, Looker, Power BI). Strong knowledge of Visa/Mastercard network rules, NACHA guidelines, and regulatory compliance. Familiarity with fraud prevention vendors such as Riskified, Sift, Ekata, Kount, Socure, Experian, LexisNexis. Familiarity with Slack, Zendesk, Salesforce, Asana, Confluence, or other collaboration tools. Compensation At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $71,400, a midpoint of $84,000 and a maximum salary of $96,600. Base salary is just one part of a total compensation package that includes equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. Benefits Extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options. Dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career. Support for all your breaks: vacation, rest and recharge, birthday off, health days, and parental leave top‑ups. Unique opportunity to build, grow, and leave your impact on a $400‑billion industry that has no dominant player…yet. Work with a group of people who are humble, supportive, and care deeply about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal‑opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. #J-18808-Ljbffr