Senior Manager, Pharmacy Services – Chronic Disease Management

3 weeks ago

Eastern Ontario, Canada Shoppers Drug Mart Full time

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Senior Manager, Pharmacy Services – Chronic Disease Management

Reporting to the Director, Pharmacy Services, the Senior Manager is responsible for supporting the Patient Care Services programs in the Chronic Disease Management portfolio across Shoppers Drug Mart and Loblaw Drugstore Pharmacies.

The Senior Manager's role balances strategy and planning with execution and program delivery. In this capacity, the Senior Manager is responsible for the successful execution of strategic programs and growth initiatives within the Chronic Disease Management Portfolio. The role will have significant exposure to cross-functional teams, working collaboratively on a day-to-day basis with business units, including Data Analytics, Professional Affairs, PC Health, Digital Pharmacy, Marketing, and Pharmacy Operations teams, among others.

What You'll Do

  1. Provide subject matter expertise on current, existing and future Medication Review Scope across the country.
  2. Work collaboratively with the Pharmacy Services team to drive your portfolio's business results, including developing and managing programs and campaigns involving cross-functional collaboration.
  3. Work closely with technology partners and the Pharmacy Services team to identify and develop business requirements documentation and SOPs.
  4. Collaborate with Pharmacy Operations to ensure the implementation and execution of programs.
  5. Identify new collaborative partnerships across the organization and with external partners as well as other healthcare providers to foster awareness of pharmacy services and inter-professional collaboration.
  6. Oversee enablement of pharmacy scope of practice and reimbursement, ensuring adherence to provincial guidelines and regulations.
  7. Keep abreast of pharmacy regulatory changes and healthcare trends, ensuring your team maintains documentation of changes.
  8. Create presentations for senior management project approvals and cross-functional team members, with superior knowledge of MS PowerPoint.
  9. Analyze, summarize, and prepare various program results for use by various key stakeholders including senior leadership.
  10. Support advocacy for scope and funding expansion through collaboration with Professional and Government Affairs teams.
  11. Perform financial analysis and develop business cases to assess opportunities and impact of launched initiatives.
  12. Collaborate with multi-stakeholder working groups for select initiatives with a project management approach.

What You'll Need:

  1. Education: University degree in Healthcare or Business field; Pharmacy degree would be an asset.
  2. Experience: 5-7 years of relevant experience in healthcare program development in a corporate or retail pharmacy, pharmaceutical industry, government or healthcare organization.
  3. Exceptional interpersonal and collaboration skills, experienced in establishing relationships at all levels.
  4. Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization.
  5. The ability to lead and influence cross-functional teams.
  6. Business Acumen and Analytical Skills: strong business, financial and analytics acumen.
  7. Superior knowledge of Microsoft PowerPoint and Microsoft Excel.
  8. Innovative thinker: proactive self-starter with the ability to identify and propose new ideas.
  9. Adaptable and Resilient: above-average ability to handle complex and competing priorities.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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