Customer Experience Lead

3 weeks ago

Oakville, Canada Precision Parcel & Package Deliveries Full time

OverviewOnboarding Lead/Coordinator – Courier (Final Mile Industry)We are seeking a highly organized and proactive Onboarding Lead to manage the end-to-end onboarding of new shippers in the courier (final mile) industry. This role is critical in ensuring a seamless transition for new customers, from contract signing through operational launch and post-implementation review. The Onboarding Lead will act as the primary point of contact, coordinating across internal teams—including Operations, Sales, IT, and Customer Service—to deliver a smooth and efficient onboarding experience.ResponsibilitiesCustomer Onboarding ManagementLead and manage the onboarding process for new shippers, ensuring a structured, efficient, and positive experience.Develop and maintain onboarding project plans, timelines, and milestones.Act as the central liaison between customers and internal stakeholders to ensure all onboarding requirements are met.Project Management & Workflow DesignCreate process documentation, workflows, and visual charts using MS Visio.Build and manage onboarding project schedules using MS Project or equivalent tools.Design and implement automated workflows using MS Power Automate to improve onboarding efficiency and consistency.Cross-Functional CoordinationCollaborate with Operations, Sales, IT, and Customer Service teams to ensure all aspects of onboarding (systems integration, operational setup, service-level alignment) are completed successfully.Proactively identify potential risks or bottlenecks in the onboarding process and escalate solutions.Post-Onboarding Performance ReviewsFacilitate 30-, 60-, and 90-day post-launch performance reviews with customers and internal teams.Track KPIs, SLAs, and customer satisfaction metrics during the stabilization period.Provide insights and recommend process improvements to strengthen customer relationships and service performance.Qualifications & SkillsBachelor’s degree in Business, Operations, Supply Chain, or related field (or equivalent experience).2-3 years of project management or onboarding experience, ideally within logistics, courier, or final mile delivery.PMP and/or Agile certification required.Strong knowledge of project management methodologies and tools.Proficiency in MS Visio, MS Project (or equivalent scheduling tools), and MS Power Automate.Exceptional organizational, problem-solving, and multitasking skills.Strong communication and stakeholder management abilities.Customer-centric mindset with a focus on delivering excellent service.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Supply ChainIndustries: Truck Transportation #J-18808-Ljbffr

  • Customer Experience Lead

    2 days ago

    Oakville, Ontario, Canada Challenger Motor Freight Inc. Full time $60,000 - $120,000 per year

    Job Description: Customer Experience Lead (Final Mile Industry)Position OverviewWe are seeking a highly organized and proactive Customer Expereince Lead to manage the end-to-end onboarding of new shippers in the courier (final mile) industry. This role is critical in ensuring a seamless transition for new customers, from contract signing through operational...

  • Customer Experience Lead

    2 weeks ago

    Oakville, Ontario, Canada Precision Parcel & Package Deliveries Full time $80,000 - $120,000 per year

    Job Description: Customer Success Lead (Final Mile Industry)Position OverviewWe are seeking a highly organized and proactiveCustomer Success Leadto manage the end-to-end onboarding of new shippers in the courier (final mile) industry. This role is critical in ensuring a seamless transition for new customers, from contract signing through operational launch...

  • Customer Experience Lead

    4 weeks ago

    Oakville, Canada Precision Parcel & Package Deliveries Full time

    OverviewOnboarding Lead/Coordinator – Courier (Final Mile Industry)We are seeking a highly organized and proactive Onboarding Lead to manage the end-to-end onboarding of new shippers in the courier (final mile) industry. This role is critical in ensuring a seamless transition for new customers, from contract signing through operational launch and...

  • Customer Experience Lead

    4 weeks ago

    Oakville, Canada Melanie Lyne Full time

    Job Description Posted Friday, September 26, 2025 at 4:00 a.m. Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and...

  • Customer Experience Lead

    4 weeks ago

    Oakville, Canada Melanie Lyne Full time

    Job DescriptionPosted Friday, September 26, 2025 at 4:00 a.m.Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and...

  • Store Lead

    2 weeks ago

    Oakville, Canada Bikini Village Inc. Full time

    A leading retail company in swimwear and lingerie is seeking sales associates in Oakville, Ontario. Join a dynamic team and help customers maximize their shopping experience while achieving sales goals. Ideal candidates should have previous sales experience, be proactive, and are open to working flexible hours. This position offers substantial perks,...

  • Customer Experience Lead

    2 weeks ago

    Oakville, Canada Scotiabank Full time

    Requisition ID: 157268 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...

  • Customer Experience Lead, Auto Collision Repair

    1 day ago

    Oakville, Canada Aviva Full time

    A leading automotive repair facility in Ontario is seeking a Customer Service Lead to inspire and mentor teams in delivering exceptional customer experiences. The role involves resolving complaints, fostering teamwork, and ensuring customer satisfaction. Candidates should have 2-5 years of leadership experience along with strong communication and...

  • Strategic Customer Experience Lead — Direct Buy

    4 weeks ago

    Oakville, Canada Hayward Holdings, Inc. Full time

    A leading manufacturer of pool equipment is seeking a Customer Service Manager in Oakville, Ontario. This role involves managing a team of customer service representatives, ensuring efficient order processing, and implementing strategies to enhance customer satisfaction. Candidates should have strong communication skills and experience in a B2B environment....

  • Customer Experience Leader

    2 weeks ago

    Oakville, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...