Consultant Expert Technique Software F/H
4 days ago
Position: Implementation Consultant
Organization:
Provation is a leading provider of healthcare software and SaaS solutions for clinical productivity, care coordination, quality reporting, and billing. Our purpose is to empower providers to deliver quality healthcare for all. Provation’s comprehensive portfolio spans the entire patient encounter, from pre-procedure through post-procedure, with solutions for physician and nursing documentation, anesthesia documentation, patient engagement, surgical care coordination, quality reporting, and billing capture. Provation has a loyal customer base, serving more than 5,000 hospitals, surgery centers, and medical offices globally. com and follow us on Twitter, Facebook, and LinkedIn.
Job Summary:
The Implementation Consultant will provide consultative guidance on best practices and workflows during the implementation of software from the Provation portfolio. This person is responsible for educating end users on the use of the software and its configuration with specific attention to role-based workflows.
- Independently implement Provation software at customer sites
- Independently learn and master medical content and terminology
- Build strong, effective relationships with stakeholders at all levels
- Effectively train end-users on all aspects of software for their day-to-day responsibilities
- Provide technical assistance and expertise during software deployment and implementation
- Partner with physicians and other staff to ensure effective implementation and utilization of the software
- Drive adoption of the program throughout the site and shares best practices for leveraging usage
- Complete all administrative requirements in a timely and accurate manner
- Maintain confidentiality and adhere to company policies along with all relevant laws when exposed to protected patient health information
- Other duties and projects as assigned
Job Requirements:
Education & Experience
- Bachelor’s Degree from an accredited 4-year college or university or equivalent experience
- Minimum 5 years professional experience post college in consulting services and/or software implementation
- Experience with hospital/surgery center perioperative continuum of care highly desirable
- Experience in implementing and/or supporting IT systems in a healthcare environment highly desirable
Other Knowledge, Skills, Abilities or Certifications:
- Travel is extensive and may be up to 100% at times
- Strong working knowledge of the healthcare industry is a plus
- Experience with virtual training techniques and tools
- Experience communicating with technical and non-technical team members
- Strong technical aptitude and troubleshooting abilities with experience solving technical issues (connectivity, hardware, and software)
- Must be able to work both independently and as an integral part of a team
- Must be able to develop presentations, write reports and correspondence
- Excellent interpersonal and communication skills
- Proficiency with Microsoft Office applications
- Leadership and presentation skills
- Ability and desire to teach others
- Excellent customer service skills
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