SERVICENOW SOLUTION ARCHITECT

1 week ago

Montreal Toronto Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada CHROME TECHNOLOGIES Full time

DescriptionReporting to the Business Solution Manager, IT Service Management within IT Services, the ServiceNow Architect will be responsible for providing strategic direction with respect to the internal ServiceNow platform to address the organization's need for an IT hardware asset lifecycle management process and solution.Additional details:ASAPMontreal (full remote)PermanentResponsibilitiesReview business requirements and determine best-fit solutions on the ServiceNow platform.Review current state of the ServiceNow Configuration (CMDB) and Asset Management Databases (AMDB) to propose and guide alignment with out-of-the-box functionality and the Common Service Data Model (CSDM).Review, create and update user stories to best guide the ServiceNow developer.Review, document, guide changes to the ServiceNow platform.Review, document and guide integrations to and from the ServiceNow platform.Augment testing strategy and propose end-to-end tests for the CMDB/AMDB and its integrations.Highlight opportunities for out-of-the-box reporting and performance analytics.Work closely with IT Asset Management Process Owner, IT Solution Architect, and Systems Developer to determine optimal solutions to proposed needs.Requirements / QualificationsSelf-motivated, autonomous and ability to work well with multiple teams in a cross functional setting.Demonstrated ability to work on multiple initiatives concurrently and to manage deadlines.Result and client oriented.Demonstrated effective communication, writing, planning and coordination skills.Experience in the implementation, configuration and deployment of ServiceNow instances, includingKnowledge and implementation of ServiceNow ScriptingKnowledge and implementation of the ServiceNow ITSM Pro suiteKnowledge and implementation of Hardware (HAM) and Software Asset management (SAM) productsKnowledge and implementation of the Common Service Data Model (CSDM)Integration to third party data sources such as Microsoft Intune, System Center Configuration ManagerCertifications:ServiceNow Certified Systems AdministratorServiceNow Certified Application DeveloperServiceNow Certified Implementation Specialist: ITSM, HAM, SAMAssets considered:International Association of IT Asset Management certificationISO/IEC 19770-1English spoken and written #J-18808-Ljbffr

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