Payment Application Support Specialist-(Hybrid)

Payment Application Support Specialist-(Hybrid) Join to apply for the Payment Application Support Specialist-(Hybrid) role at Central 1. Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. What we offer Work‑life flexibility Hybrid work environment Variable annual incentive plan Generous annual vacation allotment Top‑notch flexible benefits plan including family building and gender affirmation Retirement Plan, matched contributions at 6% Access to a learning platform and educational assistance support Access to a virtual wellness platform Career development opportunities Wellness Flex Fund to support personal interest and activities Day off to volunteer in your community and other paid time off options Corporate discounts Job Summary As a Payment Application Support Specialist, you’ll ensure our payment applications run smoothly and reliably. You’ll troubleshoot issues, support deployments, and help clients onboard and integrate with Central1’s DFSP payment solution. This role is ideal for someone who enjoys solving complex technical challenges, restoring service during disruptions, conducting disaster recovery tests, and contributing to the continuous improvement of our payment system. What you'll be doing Provide advanced support for payment applications and related infrastructure Lead incident response and perform root cause analysis for system disruptions Collaborate with client support, development, and infrastructure teams to resolve incidents and implement solutions Assist clients with onboarding and integrating with Central1’s Digital Finance System Platform Set up project environments on MuleSoft and Azure Participate in software and OS upgrades Monitor system health and proactively resolve potential performance issues Conduct disaster recovery testing and ensure business continuity readiness Ensure all support activities comply with security and regulatory standards Document support procedures, configurations, and troubleshooting steps Provide 24x7 operational support as part of a rotating on‑call schedule What you'll have 8+ years of experience in large‑scale IT environments (Software Development, Software Support, or DevOps), preferably in banking or financial services Proven experience in application support, maintenance, and operational processes Strong ability to troubleshoot issues across software, infrastructure, security, and vendor platforms Excellent communication and customer service skills Good understanding of payment ecosystems, banking platforms, and financial transaction workflows Degree in Computer Science, Computer Engineering, or equivalent technical field Technical Skills Working knowledge of MuleSoft and cloud platforms, especially Azure Experience with real‑time transaction systems, batch processing, and APIs Hands‑on experience with MS SQL, MySQL, scripting/programming, and troubleshooting applications/systems Familiarity with monitoring/reporting tools (e.g., Dynatrace, Splunk) Knowledge of ITIL or similar support frameworks Understanding of mTLS and certificate management Salary range $90,000–$97,000 Equal Opportunity Employer Central 1 is an equal‑opportunity employer and is committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to, accommodations to interview sites and alternate formats upon request to our recruitment team. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industry Banking #J-18808-Ljbffr