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information technology

4 weeks ago

Ottawa, Ontario, Canada Babyenroute Full time
Information Technology (IT) Support Analyst

Join to apply for the Information Technology (IT) Support Analyst role at Baby enRoute

Overview

Languages: English

Education: College/CEGEP

Experience: 5 years or more

Work Location: On site (no option to work remotely)

Responsibilities
  1. Respond to users experiencing difficulties with computers
  2. Consult user guides, technical manuals, and other documents to research and implement solutions
  3. Provide advice and training to users in response to identified difficulties
  4. Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  5. Participate in the redesign of applications and other software
  6. Supervise other technical support workers in this group
  7. Provide business systems, network, and Internet support to users in response to identified difficulties
  8. Perform web-server backup and recovery operations
  9. Provide customer service
Experience and Specialization

Computer and Technology Knowledge:

  • Information Technology Infrastructure Library (ITIL)
  • JavaOS
  • Security software
  • Project management software
  • Website creation and management software
  • Web service design
  • Database software
  • Software development
  • C++
  • Oracle

Area of Specialization: E-commerce

Additional Information

Security and Safety:

  • Criminal record check

Transportation/Travel Information:

  • Willing to travel

Personal Suitability:

  • Initiative
  • Organized
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

Retail

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