Service Counter Clerk

Reporting to the Senior Advisor - Communications, the incumbent will have to provide customer service pertaining to the City of Pointe-Claire’s various activities. The incumbent will have to reply to citizens on various matters pertaining to the City’s departments such as public works, taxation, urban planning, engineering and recreation.

The incumbent carries out the following main activities:

Processing information requests from customers, ensuring the accuracy of the answers by using the tools available to him/her or by taking the necessary actions with the responsible departments.

Providing the required service in accordance with the agreements negotiated with the departments.

Taking in, analyzing, processing and following up on requests, complaints, comments or suggestions, and claims from customers.

Taking in various amounts of money and balancing the cash and statements.

Becoming familiar with the various projects and helping prepare the profile of the population’s needs.

Initiating or participating in information meetings or problem-solving processes with the stakeholders involved, along with his/her immediate supervisor.

Keeping his/her knowledge current, updating the tools available to him/her and ensuring the availability of information documents for customers.

When required, providing the permits and certificates already issued by Urban Planning or the Inspection–Public Safety Department.

Writing various reports pertaining to his/her activities and certain explanatory or informative documents.

Guiding and directing the work of several employees assigned to related duties and checking the quality of the work.

As needed, using various devices and systems to perform certain job-related duties, having access to the appropriate programs.

Entering the required information into the current management software.

Acting as a commissioner for oaths.

Performing any other related tasks.

Hold a high school (Secondary 5) diploma;

The work requires four (4) years of experience in a job making it possible to become familiar with the nature of the job or any other combination of schooling and experience considered equivalent according to the established policy;

Bilingualism (spoken French and English);

Good knowledge of written French, knowledge of written English is an asset;

Tactful, calm and courteous;

Knowledge of the City’s municipal services and activities;

Ability to analyze and synthesize;

Organized, detail-oriented and comfortable with different computer systems;

Exhibit judgement and independence.

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