Senior Manager, Change Management, GTB

3 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

Requisition ID: 219935

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., and Mexico, and we are seeking top tier talent to complement our organization.

Purpose
Contributes to the overall success of Global Transaction Banking globally, ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

As a member of the Global Payment Platforms team, the Senior Manager, Change Management ensures the seamless delivery and execution of various projects in support of Global Transaction Banking's strategies and objectives.

As a centralized point of contact for program and partner stakeholders, the Senior Manager is responsible for delivering on defined change management and integration plans in support of a wide range of projects, strategic initiatives, and programs. The Senior Manager works within the defined Change Management framework, processes, and procedures within the department to ensure consistency of message and stakeholder-centric approach.

What You'll Do:

  • Apply a structured methodology and lead change management activities across Global Payment Platforms initiatives, such as Lynx, Real Time Rail, Swift, Interac, payment engine modernization (e.g. BESS and PICS).
  • Apply a change management process to create a strategy to support adoption of the changes required by a project or initiative based on a change impact assessment.
  • Support the design, development, delivery, and management of communications.
  • Define and measure success metrics and monitor change progress.
  • Conduct impact analysis, assess change readiness, and identify key stakeholders.
  • Represent Scotiabank at the working industry level to ensure alignment on Change Management objectives across various Global Payment Platforms initiatives.

What You'll Bring:

  • Ability to translate technical and complex information into key benefits appropriate for a non-technical audience.
  • Proven track record managing multiple cross-functional business, partner, and customer relationships.
  • Strong interpersonal, communications, and relationship management skills.
  • Strong understanding of change management methodology and/or experience participating in initiatives requiring organizational change (i.e. ADKAR framework).
  • Extensive experience influencing leaders and senior executives.
  • 7 years working experience in change management or corporate communications.
  • Exceptional communication skills, both written and verbal (experience developing and executing on communication plans).
  • Able to work effectively at all levels in an organization.
  • Undergraduate and above level preferred and change management certification or designation desired.

Work Arrangement:

  • Work in a standard office-based environment; non-standard hours are a common occurrence. Regular travel based on business need will be required between our Toronto and Scarborough offices.

Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

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