Director, Ops NEXTGEN AI Program Manager

Overview Manulife’s Global Wealth & Asset Management (Global WAM) segment has embarked on an exciting journey that is transforming the organization by harnessing the power of data and related analytics. This transformation is a key strategic enabler, and we are looking for individuals who are passionate about joining the team that will lead this journey. Key Responsibilities Providing oversight and reporting of the GWAM Operations portfolio of AI, intelligent automation and digitization initiatives Understanding the breadth and depth of digital solutions, promoting re‑use across GWAM Operations teams Champion strategic goals of the program, leading transformation by understanding diverse challenges and translating them into innovative solutions that deliver measurable value Provide reporting and communications through multiple channels to a variety of leadership teams on initiative progress, results, and key success metrics What are we looking for? 10+ years in program/portfolio management, with experience managing/overseeing automation/AI at scale in sophisticated environments Hands‑on familiarity with automation and AI stacks, including knowledge on new technologies Exceptional partner management; able to influence without authority and drive consensus on priorities and trade‑offs Understand and report on the entire portfolio of automation work, including benefits, costs and status of each initiative Partner with business stakeholders to engage them in the 'art of the possible', helping them identify and execute on automation opportunities Ensure solutions are showcased in the right forums and communication vehicles to generate excitement for the program; experienced in communicating with senior level audiences Offer leadership to the team through prioritization, partner relationship management, and assessment of the viability of requested work Strong verbal and written communication, with the ability to effectively articulate technical vision, possibilities, and outcomes to a broad audience Seek creative approaches to communications, program structure, and reporting structure Enthusiastic, positive, and collaborative team player and team energizer When you join our team • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. • As part of our global team, we’ll support you in shaping the future you want to see Referenced Salary Location Toronto, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $110,530.00 CAD - $205,270.00 CAD Benefits Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. Equal Employment Opportunity マニュライフは機会均等を是とする雇用主です。マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 Contact for Recruitment Queries 応募プロセス中に合理的配慮を要求する場合は、recruitment@manulife.comまでご連絡ください。 #J-18808-Ljbffr