Customer Success Engineer
2 weeks ago
Role SummaryIn this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.LocationThis is a fully remote position within the United States, but must be located in the Eastern or Central time zone.What You’ll DoPartner closely with the entire Customer Success organization to provide a world class customer experienceProvide assistance for high volume support requests ranging from simple to complexProvide customers with best practices to maximize usage of Censys productsWork to reduce time to value for the customers by guiding operational workflows for the customersHelp customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service NowServe as a customer advocate in influencing product roadmap and improvementsAs a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertiseWhat You’ll Bring2+ years of experience in a technical, customer facing roleBasic knowledge of security tooling, cloud providers, and the information security industryBasic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificatesComfortable using REST APIs and PythonExcellent communication and presentation skillsExcellent organizational and troubleshooting skillsA resourceful, figure-it-out and we-can-do-this attitudeSelf-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environmentA burning desire to work with really great customers and build easy to use applications and integrationsFor candidates located in a high cost of living location, the base salary range will be $110,000 USD to $130,000 USD + bonus eligibility and equity.For candidates located in any other location, the base salary range will be 88,000 to 105,000 + bonus eligibility and equity.In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and moreThis is a fully remote position with no expectation to come into an office, but must be located in either the Eastern or Central Time Zone within the United States. #J-18808-Ljbffr
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Customer Success Engineer
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Imprivata Full timeJoin to apply for the Customer Success Engineer role at Imprivata. Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission‑critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or...
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Customer Success Engineer
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Targeted Talent Full timeOverviewWe are looking for multiple (3) Customer Success Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.You Have2+ years of Customer Success Management, Consulting or Project delivery for a global B2B tech, SaaS or...
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Head of Customer Success
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Rivo Commerce, Inc Full timeA leading e-commerce solutions company in Canada is seeking a Director of Solutions Engineering. You will lead the onboarding and technical solutions for high-impact retention programs, ensuring merchants have an exceptional experience. The ideal candidate has experience in solutions engineering and a strong understanding of customer success strategies. This...
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Remote Customer Success Engineer
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Imprivata Full timeA healthcare solutions provider is seeking a Customer Success Engineer to ensure clients achieve maximum value from their offerings. This remote role requires strong technical skills and experience in healthcare IT. The ideal candidate will collaborate with various teams while providing customer support and technical guidance. Proficiency in both French and...
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Customer Success Manager
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Forethought Full timeLaunched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from...
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Customer Success Manager
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Rollstack Full timeJoin to apply for the Customer Success Manager role at Rollstack.Base pay range: $60,000.00/yr - $110,000.00/yr.CompanyAt Rollstack, we are revolutionizing the way businesses share and communicate data and insights. Organizations worldwide rely on slide decks and documents to make informed decisions, whether for leadership, clients, or partners. Yet,...
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Customer Success Manager
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada AgencyAnalytics Full timeCustomer Success Manager Application Deadline: 2 January 2026 Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit,...
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Customer Success Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Customer Success Manager
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Panoptyc Full timeLocation: RemoteTeam: Customer SuccessAbout PanoptycAt Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Customer Success Manager
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
