Chef de département mécanique

2 months ago


Bowmanville, Canada JRoss Recruiters Full time

Customer Service:

  • Encourage and maintain a culture of exceptional customer service by providing effective training, supervision, coaching, and performance management.
  • Hold team members accountable for delivering an excellent customer experience, recognizing and rewarding those who excel.
  • Lead by example, consistently delivering an outstanding customer experience.
  • Implement and follow store policies and procedures that enhance the customer experience.

Department Operations:

  • Maintain high standards of department presentation through daily inspections, ensuring all store audit performance requirements are met.
  • Ensure the department is appropriately staffed through effective planning, scheduling, and alignment with store budgets and customer needs.
  • Plan and manage daily and weekly departmental activities, including seasonal changeovers, and work closely with the team to execute them.
  • Supervise and assist team members in daily operations to meet productivity goals.

Team Development & Coaching:

  • Provide ongoing coaching and encourage team members to learn new retail operational processes and procedures, as well as new skills to enhance performance.
  • Regularly provide informal and constructive feedback to team members to support their growth.
  • Address issues and conflicts in a timely and constructive manner.

Compliance & Health and Safety:

  • Ensure compliance with company, store, and department policies, as well as health and safety programs and regulations.
  • Communicate policies and safety programs to the department team, ensuring everyone adheres to established protocols.

Human Resources & Staffing:

  • Assist in selecting and orienting new employees.
  • Take responsibility for store opening and closing duties as required.
  • Plan and manage the department’s staffing needs based on store traffic and business requirements.
Requirements
  • Experience in retail sales, retail execution, and daily operations.
  • Good working knowledge of department products and functions.
  • Demonstrated supervisory, leadership, or managerial experience, or equivalent relevant experience.
  • Ability to operate a cash register (an asset).
  • Experience in a Big-box store is considered an asset.
  • Results-oriented individual who thrives on achieving challenging goals.
  • Ability to serve customers professionally and inspire their confidence and trust.
  • Proven ability to lead and manage a team in a fast-paced environment, with effective delegation and follow-up skills.
  • Strong written and oral communication skills.
  • Ability to motivate and coach others, providing both positive feedback and constructive criticism.
  • Capable of planning, organizing, and overseeing team activities and projects to ensure timely execution.
  • Strong problem-solving abilities and decision-making skills.
  • Ability to multitask, adapt, and cope with challenging situations.
Corporate Culture
  • Competitive compensation and benefit package including Bonuses
  • Annual Profit Sharing Awards
  • Employee Shopping Discounts
  • Learning and Development opportunities
  • A culture of performance & accountability
  • A supportive and positive team environment
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