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2 months ago
Customer Service:
- Encourage and maintain a culture of exceptional customer service by providing effective training, supervision, coaching, and performance management.
- Hold team members accountable for delivering an excellent customer experience, recognizing and rewarding those who excel.
- Lead by example, consistently delivering an outstanding customer experience.
- Implement and follow store policies and procedures that enhance the customer experience.
Department Operations:
- Maintain high standards of department presentation through daily inspections, ensuring all store audit performance requirements are met.
- Ensure the department is appropriately staffed through effective planning, scheduling, and alignment with store budgets and customer needs.
- Plan and manage daily and weekly departmental activities, including seasonal changeovers, and work closely with the team to execute them.
- Supervise and assist team members in daily operations to meet productivity goals.
Team Development & Coaching:
- Provide ongoing coaching and encourage team members to learn new retail operational processes and procedures, as well as new skills to enhance performance.
- Regularly provide informal and constructive feedback to team members to support their growth.
- Address issues and conflicts in a timely and constructive manner.
Compliance & Health and Safety:
- Ensure compliance with company, store, and department policies, as well as health and safety programs and regulations.
- Communicate policies and safety programs to the department team, ensuring everyone adheres to established protocols.
Human Resources & Staffing:
- Assist in selecting and orienting new employees.
- Take responsibility for store opening and closing duties as required.
- Plan and manage the department’s staffing needs based on store traffic and business requirements.
- Experience in retail sales, retail execution, and daily operations.
- Good working knowledge of department products and functions.
- Demonstrated supervisory, leadership, or managerial experience, or equivalent relevant experience.
- Ability to operate a cash register (an asset).
- Experience in a Big-box store is considered an asset.
- Results-oriented individual who thrives on achieving challenging goals.
- Ability to serve customers professionally and inspire their confidence and trust.
- Proven ability to lead and manage a team in a fast-paced environment, with effective delegation and follow-up skills.
- Strong written and oral communication skills.
- Ability to motivate and coach others, providing both positive feedback and constructive criticism.
- Capable of planning, organizing, and overseeing team activities and projects to ensure timely execution.
- Strong problem-solving abilities and decision-making skills.
- Ability to multitask, adapt, and cope with challenging situations.
- Competitive compensation and benefit package including Bonuses
- Annual Profit Sharing Awards
- Employee Shopping Discounts
- Learning and Development opportunities
- A culture of performance & accountability
- A supportive and positive team environment
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