Chef de département mécanique

Customer Service:

• Encourage and maintain a culture of exceptional customer service by providing effective training, supervision, coaching, and performance management.
• Hold team members accountable for delivering an excellent customer experience, recognizing and rewarding those who excel.
• Lead by example, consistently delivering an outstanding customer experience.
• Implement and follow store policies and procedures that enhance the customer experience.

Department Operations:

• Maintain high standards of department presentation through daily inspections, ensuring all store audit performance requirements are met.
• Ensure the department is appropriately staffed through effective planning, scheduling, and alignment with store budgets and customer needs.
• Plan and manage daily and weekly departmental activities, including seasonal changeovers, and work closely with the team to execute them.
• Supervise and assist team members in daily operations to meet productivity goals.

Team Development & Coaching:

• Provide ongoing coaching and encourage team members to learn new retail operational processes and procedures, as well as new skills to enhance performance.
• Regularly provide informal and constructive feedback to team members to support their growth.
• Address issues and conflicts in a timely and constructive manner.

Compliance & Health and Safety:

• Ensure compliance with company, store, and department policies, as well as health and safety programs and regulations.
• Communicate policies and safety programs to the department team, ensuring everyone adheres to established protocols.

Human Resources & Staffing:

• Assist in selecting and orienting new employees.
• Take responsibility for store opening and closing duties as required.
• Plan and manage the department’s staffing needs based on store traffic and business requirements.

• Experience in retail sales, retail execution, and daily operations.
• Good working knowledge of department products and functions.
• Demonstrated supervisory, leadership, or managerial experience, or equivalent relevant experience.
• Ability to operate a cash register (an asset).
• Experience in a Big-box store is considered an asset.
• Results-oriented individual who thrives on achieving challenging goals.
• Ability to serve customers professionally and inspire their confidence and trust.
• Proven ability to lead and manage a team in a fast-paced environment, with effective delegation and follow-up skills.
• Strong written and oral communication skills.
• Ability to motivate and coach others, providing both positive feedback and constructive criticism.
• Capable of planning, organizing, and overseeing team activities and projects to ensure timely execution.
• Strong problem-solving abilities and decision-making skills.
• Ability to multitask, adapt, and cope with challenging situations.

• Competitive compensation and benefit package including Bonuses
• Annual Profit Sharing Awards
• Employee Shopping Discounts
• Learning and Development opportunities
• A culture of performance & accountability
• A supportive and positive team environment