Manager, Technical Operations

Manager, Technical Operations page is loaded## Manager, Technical Operationslocations: Waterloo, ON, CANtime type: Full timeposted on: Posted Todayjob requisition id: R25\_1597At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the **Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60** lists, and we recently took home the **2024 CRN Products of the Year** award. We’re proud to be named a **Leader** in the **IDC MarketScape** for Worldwide Managed Detection and Response Services and earning a **Customers' Choice** distinction from **Gartner Peer Insights**. Our **Aurora Platform** also received **CRN’s Products of the Year** award in the inaugural **Security Operations Platform** category. Join a company that’s not only leading, but also shaping, the future of security operations. **About the Role:**The Manager, Technology Operations manages a team that provides front line Operations Center roles, supporting our security services around the world. This team troubleshoots product issues faced by customers.**As a Manager, Technical Operations you will:*** Proactively identify and/or participate in global technical challenges, performance bottlenecks, and vulnerabilities within the security sensor fleet and security software products.* Lead and conduct in-depth analysis to root out complex issues and provide innovative solutions that enhance the performance, stability, and security of Arctic Wolf’s products.* Collaborate with R&D and S2 to resolve critical incidents and improve system reliability.* Engage with customer-facing teams to understand customer and internal feedback and incorporate improvements into operational workflows.* Lead the design, development, and implementation of automated solutions to streamline various operational tasks across the security sensor fleet and security software products.* Collaborate with cross-functional teams to identify areas for automation, develop business cases, and prioritize automation initiatives.* Continuously assess and enhance operational workflows and processes to increase efficiency and reduce manual effort.* Serve as a subject matter expert in areas of automation, problem-solving, and technical security operations.* Mentor and guide junior engineers, sharing expertise, promoting best practices, and fostering a culture of continuous learning.* Work closely with software development teams to influence the design and architecture of new features with a focus on maintainability, scalability, and operability.**We are looking for someone who has most of the following:*** Ability to hire, train, develop, and manage a team of Cybersecurity professionals.* Strong communication skills and easily interact with a variety of different people and personalities.* Success in this role depends on the effective handling of customer found issues and running them to solution.* Ability to model calm problem resolution and diplomatic collaboration with various internal and external constituencies.* Understanding of SOC requirements* Hands-on knowledge of Operations Center technologies and processes* Bachelor’s degree or equivalent* 5 + years’ experience in a Cybersecurity roles* And preferably, 3-5 years’ experience in customer-facing role**On-Camera Policy*** To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.* Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.* We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.**About Arctic Wolf**Our ValuesArctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity .We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.All wolves receive compelling compensation and benefits packages, including:* Equity for all employees* Flexible time off and paid volunteer days* RRSP and 401k match* Training and career development programs* Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services* Robust Employee Assistance Program (EAP) with mental health services* Fertility support and paid parental leaveArctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.Security Requirements* Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).* Background checks are required for this position.* This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection
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