Outpatient Booking Officer

1 week ago

Windsor, Canada NHS Full time

The post holder will be responsible for booking outpatient appointments for The Parapet Breast, Radiology, Oncology and Plastic Surgery clinicians. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.*Previous applicants need not to apply*Main duties of the jobThe main duties of the role will be:Arranging appointments over the telephone with patientsBooking patient appointments from waiting listsRescheduling and cancelling appointments at short notice, when requiredLiaising with clinical admin, consultants from multiple specialties and CNS teamsAbout usFrimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.Job responsibilitiesFor a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.Person SpecificationQualificationsGCSE English and Maths pass or equivalentECDL or equivalentNVQ Level 2 Administration or equivalent practical knowledgeExperienceExperience of working in a hospital or busy office environment.Customer care experienceHas used Epic/other electronic healthcare suiteCall centre experiencePrevious booking experienceSkillsGood communication skills both verbal and in writingExcellent customer service skills and evidence of dealing with telephones and meeting targetsExceptional interpersonal skillsAbility to escalate any issues as necessaryLogical thinker, able to reason, analyse situations effectively and deal with a multitude of queriesKnowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access PolicyDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Deputy Service Manager - Parapet & FPH Breast£26,240 to £27,928 a yearper annum incl HCAS #J-18808-Ljbffr

  • Outpatient Booking Officer

    1 week ago

    Windsor, Canada NHS Full time

    The post holder will be responsible for booking outpatient appointments for The Parapet Breast, Radiology, Oncology and Plastic Surgery clinicians. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be...

  • Outpatient Booking Officer

    2 weeks ago

    Windsor, Ontario, Canada 6a2758ad-c49e-4269-bf5b-fe89e0204c10 Full time $45,000 - $65,000 per year

    Job OverviewThe post holder will be responsible for booking outpatient appointments for The Parapet Breast, Radiology, Oncology and Plastic Surgery clinicians. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.The post holder will assist with meeting Trust targets. The post holder...

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