Operations Analytics

Operations Analytics & Order Fulfillment SpecialistAbout UsSharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.LOCATION: Montreal (Hybrid)Our purpose is to positively impact people’s lives every day in every home around the world We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.As an Operations Analytics and Order Fulfillment Specialist you will play a pivotal role in overseeing and optimizing the order processing system, coordinating various projects, and leveraging analytics to drive informed decision-making within the organization. This multifaceted position requires strong organizational skills, attention to detail, and analytical prowess to ensure smooth operations and project success. This position offers a unique opportunity to drive operational excellence and strategic decision-making through effective order processing, project coordination, and data-driven analytics. If you are a highly motivated and results-oriented professional with a passion for optimizing processes and delivering impactful projects, we encourage you to apply.Key Responsibilities:Order Processing:Manage end-to-end order processing activities, including order entry, tracking, fulfillment, and invoicing.Collaborate with cross-functional teams such as sales, inventory management, and logistics to ensure timely and accurate order fulfillment.Continuously evaluate and streamline order processing workflows to enhance efficiency and customer satisfaction.Address any issues or discrepancies related to orders and implement corrective actions as needed.Project Coordination:Serve as the central point of contact for project coordination in the OM/Ops sphere, facilitating communication and collaboration among stakeholders.Develop project plans, timelines, and milestones to ensure successful project execution.Monitor project progress and proactively identify potential risks or obstacles, implementing mitigation strategies to keep projects on track.Coordinate resources to support project objectives and deadlines.Analytics:Utilize analytical tools and techniques to extract insights from data related to order processing, project performance, and operational efficiency.Develop and maintain key performance indicators (KPIs) to measure the effectiveness of order processing and project outcomes.Generate reports and dashboards to present actionable insights to senior management, enabling data-driven decision-making.Identify opportunities for process improvements and optimization based on data analysis and industry best practices.Qualifications:Bachelor’s degree in Business Administration, Operations Management, Analytics, or a related field.Proven experience (2+ years) in order processing, project coordination, and analytics roles, preferably in a fast-paced environment.Strong proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau) with the ability to manipulate and interpret complex datasets.Excellent organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks effectively.Experience with Oracle ERP considered an asset.Exceptional communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels.Detail-oriented mindset with a focus on accuracy and quality in all aspects of work.Ability to thrive in a dynamic, rapidly changing environment and adapt quickly to new challenges and opportunities.Drop Ship experience is an asset.Amazon Vendor Central or Transparency experience is an asset.Spanish is an asset.Our CultureAt SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.What We OfferWe offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community.At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. #J-18808-Ljbffr